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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed 3 days & never received a single item for the kitchenette. No coffee maker, toaster, silverware, dish towels, dishes, nothing whatsoever, despite all being things that were suppose to be provided. The coffee machine by the vending machines didn’t work. Towels were not available 1 of our 3 days. Telephone in room did not work. Room was clean. Front desk made the excuse that they didn’t have any kitchen supplies available for our room, due to a last minute surge in rooms renting out because of a concert in town. Our res... read more
Business response:
Dear Alecia, Please accept our apologies for the various reasons that disappointed you. What you experience does not represent the standard of our hotel. We aim to provide the best service, amenities, and the best hospitality and ensuring to meet the satisfaction of our guests in all aspects. Therefore we are genuinely sorry this was not your experience. We hope this isolated incident will not keep you from returning to enjoy a much-improved experience with us next time. We appreciate you choosing us and look forward to seei... read more
Business response:
We are sorry your stay was not up to your expectations; we hope you will give us another chance.
Business response:
We are sorry your stay was not up to your expectations; we hope you will give us another chance.
The room had a musty smell. The sink was dirty. The floor wasn't mopped. The bed linen had stains. No type of utensils or plates to use for eating. I wouldn't stay again or recommend it to anyone else.
Business response:
Dear Belinda, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparations which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely,Hotel Management
Business response:
Thank you for your review, we are sorry you did not enjoy your stay and hope you will give us a chance to make it up to you.
Unknown! My reservation was canceled without any notice and was left to find another place that was expensive and very limited available resource...I could go on and on. Very bad administrator...I could go on and on.
Business response:
Dear Arturo, We are very sorry for the issue with your reservation. We never intend to disappoint our guests, so we're sorry this happened to you. Please be assured that we have shared your concern with our team and will follow up to determine where we went wrong and how to enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Business response:
Hello Ron, we are sorry we did not meet your expectations as we strive to make every guest stay feel like their home away from home.
Business response:
Thank you for your review, we hope you will give us another chance to make it up to you.
Forced to pay more Room I booked and paid for wasn't available, so the hotel made me pay extra to get an upgraded room . Which I felt was totally wrong why should I be forced to pay extra.. because the young man said if I don't pay then he'll cancel the RSVP. Which means I wouldn't get a refund. Ok account the room was non refundable.. opened a chat with hotel. Com and the agent did nothing But LIE. The entire conversation.. telling me she was placed on hold with the hotel front desk. For 57 mins.. when I actually walked to ... read more
Business response:
Hello Alvaro, I am sorry to hear about your issue, unfortunately this reservation was back in March 2023 and based on the reservation information audit log there was no additional charges added to this reservation and you were only charged for what you booked for.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.