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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Check in They Stay wasfine it was the check into the hotel that upset me a bit. I booked a room through hotels Com ,i had just driven 7 hours. I get to the room the front desk tells me the room isnt available and i would have to pay for and upgrade. I dosnt raise a fuss but was very frustrated. Not sure how the room was taken if it was booked earlier through the app. Luckily i hD the cash to back it up but a 20 buck a night upgrade is a lot when I was expecting less.
Business response:
Dear Vernon, Thank you for evaluating your stay with us. We apologize for your issues concerning your room assignment and genuinely regret the inconvenience caused. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Thank you again for your candid feedback. We hope you will allow us to make it up to you in a future stay. Sincerely,Hotel Management
My reservation was cancelled due to over booking and I still haven’t gotten a refund!
Business response:
Dear Jose, Thank you for posting a review. We apologize for the inconvenience upon arrival you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. If we can be of any assistance, please reach out to us at the hotel directly. We look forward to hearing from you.Sincerely,Hotel Management
I was not very happy with the fact that I wasn't eligible for a nights refund even though we checked out a day early. Since it was booked via expedia, "hotel policy" prohibited a refund of that night that we didn't use. And yes, we checked out well before the 11:00 check out time.
Business response:
We are very sorry to hear about your experience, however you did book through Expedia and under the terms and conditions to get a lower rate you agreed through Expedia for the length of stay to be nonrefundable.
The person checking us in told us nothing--you have to check out a coffee maker--could not get us an extra pillow til the following morning as they did not have any at the front desk and housekeeping was gone. Breakfast was non exsiting---out of regular coffee and the only food items were pre-packaged muffins and granola bars. Nothing like the pictures online. The hotel was filthy. Gross stuff on the pillow. Dirt on the floor and counters not cleaned. Upon going into our room there was a police officer escorting someone in h... read more
Business response:
Dear Teri, Thank you for choosing our hotel. Please accept our apologies for not providing the excellent hospitality we are typically known for. We are sorry we could not fulfill your expectations during your stay. It is never our intention to disappoint a guest. We shall use your feedback to improve our future services and accommodation. We hope you will return to experience an exceptional stay as you should have on this visit. Thank you again, and safe travels.Sincerely,Hotel Management
Horrible place to stay It was horrible there was no hot breakfast as well it was advertised on their website even their overnight front desk clerk said that the breakfast would be served no hot breakfast ever wasn't even a continental breakfast no pop in the pop machines no cream for the coffee it was horrible
Business response:
Dear Sandra, Thank you for selecting our hotel and taking the time to write a review. We are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a mu... read more
I stay in Lawton every single weekend. I stayed at Extended Stay for 4 day over Christmas. The room was dirty, there was a sock behind the dresser and trash under the bed. They accused me of stealing the phone cord from the room and now I’m banned from all the extended stays. I would definitely recommend you spend the e tea $20 and go to My Suites.
Business response:
Dear Laura, Thank you for choosing us to spend your Christmas holidays with us. Please accept our apologies for your experience with the cleanliness issue you had during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance. Your feedback is vital to us and will be shared with our housekeeping team to relook at. You are always welcome to reach out to us at our front desk for further assistance. Sincerely,Hotel Management
Business response:
We are very sorry we didn't meet your expectations; we hope you will give us another chance to make it up to you.
They have roaches
Business response:
Cush, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will allow us to make this up to you on a future stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.