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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel had bugs and when we brought it to the front desks attention they said we probably have a psychological issue.
Business response:
Michael, thank you for being our guest and posting your review. We apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying at our hotel. Although we regularly treat, to uphold our company's standards, we have contacted our pest control provider to address the issue as quickly as possible. We hope you will change your mind and consider us whenever you are in this area. Sincerely, Hotel Management
Well first of all there are no waste baskets in the rooms. The emotionless receptionist will inform you that they will charge you if you leave trash in the room. There is no cleaning service either. For two people in the room foe 2 days they give one little soap bar and one little shampoo bottle and that’s it for your stay. You want fresh towels you need to bring your old ones down to reception. So ok you figure they don’t want to pay much for cleaning staff. However a bulb in the bathroom was out making it dark in the bathr... read more
Business response:
Nicoletta, we are extremely sorry for all the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not demonstrated during your stay. Your feedback is of utmost value, and we will use it as a training tool to work more diligently going further. We regret the inconvenience caused, and please consider being our guest again, so we can restore a favorable impression the next time you are in our area. Sincerely, Hotel ... read more
Not clean. The service was bad
Business response:
Michelle, it was disheartening to read about your stay. We apologize for the cleanliness and service-related issues that led to a disappointing experience. We will surely review this with our associates to deliver refreshing accommodations and excellent hospitality. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Unreasonable early check in policy The motel has a check in time of 3:00 pm. We arrived at 1:00 pm and were told that we would be charged an additional $25 per hour to check in at 1:00 pm. I have never before had a motel charge for early check in and $25 per hour seems quite exorbitant to me.
Business response:
Hello Michael, I am sorry to hear that you were not 100% satisfied with your stay, yes per our brand standards there is an early check in fee auto charged to account.
Toilet in my room was stopped up. Called the front desk and they said I can come get a plunger. Asked for another room and was told no rooms were available. Will not stay again
Business response:
Aishisia, we want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We hope that you will consider revisiting the next time your travels bring you our way. Sincerely, Hotel Management
The hotel is clean, safe, and quiet. There was no restrooms available to guest in the lobby area. There was an "Employees Only" sign posted in the women and men restroom in the lobby, restroom doors were locked. The front desk clerk, made me feel unwelcomed and was just rude. I drove 5.5 hours from texas, and took a chance to ask the clerk if I could check in early. She rudely said there was no room available and even if there was, there would be a $25 charge for every hour, prior to check in time. I asked to use the restroo... read more
Business response:
Denise, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. On a positive note, we are happy you were pleased with our well-kept hotel. We hope you will return to experience our hotel as we would have liked you... read more
The location was good for us. The first staff member we talked to was very unfriendly. We had to go to the front desk to get dishes for the kitchenette and then again to get a blanket for the bed.
Business response:
Anna, thank you for sharing your experience at our hotel. We are sorry for the disappointing experience you had with us and apologize for the service issue you experienced at the front desk. We want every guest to know how much we appreciate their patronage; therefore, we sincerely apologize this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel M... read more
No amenities at all people at check in were not friendly or very helpful it was like we were a pain. Phone in room didn’t work and was nasty like it was never cleaned just horrible I will not stay again ever
Business response:
We are sorry to hear about your stay and we hope that you will give us another chance.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.