This profile has been claimed by the business owner or representative.
Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the ability for the staff to fluctuate with changes to our travel plans. However the staff members were often times rude or immature when interacting with guest. The amenities were either broken or non existent for use. But my biggest issue because we booked through a third-party, we could not adjust our reservation to stay a couple days. Which we had to create a new reservation, which reset all the additional fee’s. Overall we appreciated our stay on this property, but in my opinion the staff and the property need a... read more
Business response:
Hello Nicholas, I am very sorry that you did not completely enjoy your stay. I hope you will give us another chance to make this your home away from home.
Not so good service. They left someone’s shorts on the bathroom floor. No ice machine.
Business response:
Jourdan, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Poor service The desk clerk did not answer phone and was unavailable to check us in had to wait almost an hour for her to appear. The manager that i spoke with the next day did not seem to care about the front desk clerk being gone for so long. There was never any coffee made and there was not a coffee maker in our room.
Business response:
Hello Daisy, I did apologize for any inconvenience you may have had at check in when you and I spoke. Coffee is out daily from 6am to 9:30am and coffee makers are available at the front desk upon request. We hope to see you again soon.
My room smelled as though it had not been cleaned. Besides coffee and tea nothing was available for breakfast.
Business response:
Phillip, thank you for staying at our hotel and sharing your feedback. We are very sorry for the inconvenience you experienced in your suite. We will follow up on your concerns with our housekeeping team to ensure we are well-poised to serve you better during your next stay. We have also taken a note of your comments about the grab-and-go breakfast to enhance our breakfast variety. We hope to serve you on a future visit. Sincerely, Hotel Management
Rude staff. No housekeeping its basically a self serve hotel.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Problem with booking after calling the hotel needed to extend for another day told us we could pay when we checked out woke us up told we had to take care of it right then the people were rude no breakfast as advertised horrible stay
Business response:
Clinton, thank you for your candid review. We regret not meeting your expectations and apologize for the unpleasant encounter you had with our staff. We will review this with our team and take steps to elevate our service delivery going forward. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
I don't feel i need to write my review.
Business response:
We are sorry your stay didn't go as well as we would have liked. We would like a chance to speak to you about your stay if you would please call the hotel.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.