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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won’t stay at this chain again! I filled out too many forms for a single night stay at a hotel. I felt like I was having to join the army again. The hostess that waited on me was cold and unfriendly, somebody I would not want to talk to you again.
Business response:
Joseph, thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
The room was not ready for rental. The range was taken apart as well as a thermostat for the ac also the old filter for the ac was on the floor next to the bed. This place also has a lot of restrictions. They also charge for maid service extra towels ect. I will NEVER stay at one of these properties AGAIN.
Business response:
Thank you for choosing our hotel for your recent stay.We apologize for the issues you encountered in your suite with the air conditioning unit. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
The hotel was close to the base which was a place. The problem was even though we booked 2 beds when we got there they said they only had a room with one available. There was 4 people staying in this room. They offered to bring a roll away bed, but apparently they were out of those also. It was too late to find another place to stay at that point. As far as the room it was clean just disappointed we paid for two beds and two he to sleep on the floor. Not a great experience. They hotel also blamed it on Expedia and did not wa... read more
Business response:
Hello Carrie, we are sorry for you experience, sometimes 3rd parties can overbook and sometimes unforeseen things can happen like pipes breaking.
Very very basic hotel. Nothing fluffy. You get what you pay for. Nothing accommodating about the facility or staff. I got assigned to an occupied room, and the staff was very off putting.
Business response:
We are very sory to hear about your experience and we hope that you will give us a chance to make it up on your next stay.
Business response:
We are sorry you had a bad experience and would love to hear back from you about what exactly happened so we can correct any further issues.
You guys overbooked the hotel and I didn’t even get the room. I was dropped off there by an Uber. I had to walk a mile to get another room. Horrible experience
Business response:
Troy, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Two of their staff members were extremely rude, cut you off when speaking, tell you its not there problem, refuse to offer solutions, only worried about playing on their phones, horrid attitudes. The hotel only offered 2 towel changes for 5 nights. If you wanted more $10. You have to take your own trash out to dumpster or pay $10. If you want clean bedding or towels you have to lug dirty ones to front desk to get new ones yourself. None of the hand sanitizer stations had anything in them. They didnt have breakfast not even g... read more
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Too many rediculous rules for check in!!!
Business response:
Michael, thank you for your feedback. We regret the inconvenience you had with regard to your check-in experience. We follow standard industry practices and are sorry you were unhappy. We hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.