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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very thin walls. You could hear every step the person above you made. There was a huge domestic disturbance outside the hotel (with a man and woman who was staying at the hotel) and EVERYONE could hear their business. The Front Desk personnel were hardly ever seen. And to check in 2 hrs early, when we were told the room was ready, was going to cost $25. Absurd!!!
Business response:
We are very sorry to hear about the issues you had while staying here at ESA. We strive to make every experience a good one.
There was a young lady at the front desk that was very rude and unprofessional. She is the only reason why I will not do business there again. Everything else was great.
Business response:
I am very sorry to hear about your experience. May I have the name of the employee that you had the bad experience with so that I may speak with her?
One of the worst visits of recent. The wireless was poor and I had to use my own hotspot. No drink vending available and no breakfast even though it was advertised. No coffee available so I had to go to Starbucks to have some. Amenities were poor. The room was noisy due to refrigerator was making a funny noise. Did not get much sleep. Will not return here again.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
This is the very first time a hotel will charge you extra if you check in 5 minutes early. And only allowed 2 bath towels, if yo want more, it is a one for one exchange. I have never heard of this practice for my whole life experience. I have stayed at Extended Stay before but have never experienced this kind of practice. VISITORS, BEWARE AND STAY AWAY FROM THIS HOTEL.
Business response:
Sorry to hear about your experience. However every room we have has 4 bath towels, 2 hand towels, 2 wash cloths. Brand standard charges for early check in. However we have never charged anyone for checking in 5 minutes early.
Sorriest hotel I ever stayed in. They never cleaned the room in the 3 nights and 4 days we were there. We also had to ask for towels on a daily basis and even though we asked, didn't get them. Went to the nearest Walmart to purchase our own. Did not get breakfast as advertised! Will not use this hotel or any hotel associations with them. Should be reimbursed.
Business response:
I am sorry to hear you did not enjoy your stay at Extended Stay America. Seeing as we are an extended stay we do not have daily housekeeping which every guest is informed at check in and signs the reg card stating this. Towels are given at the front desk which is standard hotel policy. We do not advertise breakfast due to Covid and if a third party partner does advertise this it is not with our permission.
No Breakfast, no coffee, no dishes or utensils in the room. Had to ask for kleenex and paper towels. None of the staff were wearing their masks. Awful.
Business response:
Jill, thank you for being our guest. We are sorry you did not enjoy your stay with us and regret you were not aware of our kitchen amenities. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. Also, we are sorry some of our associates were not wearing a mask. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter as our guests' and employees' safety is essential. We will look ... read more
Business response:
We hope you will stay with us again soon.
It was spacious lousy mattress and pillows though no toiletries
Business response:
Hotel can't control the mattress. If you did not have any toiletries in room a phone call could've fixed the problem.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.