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Extended Stay America - Lawton - Fort Sill
- Hotels
- Lawton, OK
About this business
Location details
940 NW 38th St, Lawton, OK, 73505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BED BUGS!
Business response:
Thank you for being our guest. We are sorry to read about your experience and the inconvenience you had in your suite. As your review is anonymous, we would appreciate additional information so we may have our pest control team professionally inspect and treat your suite. We request you to reach us at our front office. We hope you will allow us to redeem ourselves on a future visit. Sincerely, Hotel Management
I was bit up with bed bugs! I was standing in the lobby with a bed bug crawling on my pillow showing the front desk when he told me the policy was to make me leave. Long story short he called the cops on me to make me leave and never once offered any assistance!
Business response:
Thank you for the feedback. Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
This property cancelled my reservation on day of check in. Expedia called me as I’m halfway on 8 hour trip to see my son that just returned from one year deployment. Said was due to over booking. Very thankful Expedia was able to find me another room on such short notice. Will never book Extended Stay again
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The hotel was fine. My experience with Expedia was crap. Wont ever use them again.
Business response:
Thank you for your review. We are sorry for the inconvenience you had due to the third-party booking website. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Clean nice
Business response:
Thank you for being our guest. We are happy to know you had a pleasant stay with us and liked our spotless property. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
No internet No internet. Extremely long check in 💩 no internet
Business response:
Frank, thank you for your review. We are sorry for the trouble you had at the time of check-in and regret the inconvenience you had due to the internet. We are working with our service provider to ensure we have the proper connectivity throughout our hotel. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Disappointed with the new ownership I have been coming to this hotel for years, but it was purchased by a new company. The amenities we loved, that kept us coming back, are all gone - no dishes in the rooms, no paper towels for the kitchen, no snacks & toiletries for sale down stairs, etc... The bed was rock hard & the furniture was not in good shape. The price is good, but this is the last time we’ll stay here.
Business response:
We are very sorry to hear that your experience was less than perfect and we hope that you will give us the oportunity to make it up to you in the future.
Business response:
Very sorry to hear about your experience. We do try and accomidate every reservation but sometimes overbookings do happen and the hotel will call all third parties and let them know to reaccommodate the guest.
The sheets were disgusting and when I asked the front desk if they could change the sheets they made me walk to the front desk for clean sheets and I had to change the sheets myself. The pillow cases still had makeup from the woman who slept there before. Also, the restroom was dirty and the front desk admitted to me that they didn’t clean my room.
Business response:
We sorry to hear about your experince as we strive hard to make every experience a great one.
Frequently asked questions about Extended Stay America - Lawton - Fort Sill
How is Extended Stay America - Lawton - Fort Sill rated?
Extended Stay America - Lawton - Fort Sill has a 3.6 star rating with 2,264 reviews.
When is Extended Stay America - Lawton - Fort Sill open?
Extended Stay America - Lawton - Fort Sill is open now. It will close tomorrow at 12:00 a.m.