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Extended Stay America - Lexington - Nicholasville Road
- Hotels
- Lexington, KY
About this business
Location details
2650 Wilhite Dr., Lexington, KY, 40503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It' was just enough to get a great start
Business response:
Dear Guest, Thank you for sharing your feedback with us. We are pleased to know that your stay provided you with a comfortable and positive start. Guest satisfaction is very important to us, and we truly appreciate you taking the time to share your experience at Extended Stay America. Our team continuously works to provide welcoming accommodations and quality service for all our guests. Your kind words encourage us to keep improving and delivering pleasant stays. We value your support and look forward to having the opportuni... read more
Grab and Go breakfast options were extremely limited.
Business response:
Dear David, Thank you for taking the time to share your feedback. We appreciate you staying with us and value your comments regarding the morning refreshment selection. We understand that a wider variety of options can make the start of the day more enjoyable, and we regret that the available choices did not fully meet your expectations. Guest feedback plays an important role in helping us evaluate and improve our offerings and overall experience. Thank you again for your review, and we hope you will consider staying with us... read more
I didn't stay here but have before it was great
Business response:
Dear Guest, Thank you for sharing your feedback and for remembering your previous experience at Extended Stay America. We are delighted to hear that during your earlier stay you had a great experience at our property. It truly means a lot to our team when guests remember their visits positively and take the time to share them. Even though you did not stay with us on this occasion, we sincerely appreciate your kind words and continued support. Our team remains committed to providing comfortable accommodations and friendly ser... read more
Convenient location, nice room
Property was ok for the price
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We are pleased to know that you found the property acceptable for the price and appreciate you taking the time to share your experience. Our team works hard to provide comfortable accommodations and good value for our guests, and your comments are important in helping us continue to improve our services. We truly appreciate your support and hope your overall stay was pleasant. We look forward to welcoming you back again. Sincerely, Hotel Manageme... read more
The staff was extremely friendly, on top of their stuff and was very hosptial. However,the property itself was not AT ALL what was shown on the pictures for the property. We were expecting an updated, well maintained property that didn't look like it was falling apart and the staff doing their best to up keep it with what very little help they probably do get from Extended Stay America Corp. Very disappointed. There was so much draft coming from the outside through the door, the ac units filters hadn't been changed or cleane... read more
Business response:
Dear Ryan, Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about our staff and are pleased to hear that they were friendly, understanding, and did their best to make you and your husband comfortable during your stay. At the same time, we sincerely apologize that the condition of the property and the room did not meet your expectations. Your comments regarding maintenance and upkeep will be shared with our management and maintenance teams for review and improvement. We value ... read more
The hotel is run down but for the price I guess that is what you get.
Business response:
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate you choosing our hotel and value your honest comments. We understand your concerns regarding the condition of the property and regret that your experience did not fully meet your expectations. Our team continually works to maintain and improve the hotel so that guests can enjoy a comfortable and pleasant stay while receiving good value. Your feedback is important to us and helps guide our efforts for improveme... read more
Not bad
Business response:
Dear Gary, Thank you for sharing your feedback following your recent stay. We appreciate you taking the time to provide your impressions. While we are pleased that some aspects of your visit met expectations, we sincerely apologize for any areas that may have fallen short. Your comments are valuable as we continue working to enhance our accommodations and overall guest experience. We hope you will consider staying with us again so we may provide you with a more seamless and satisfying visit in the future. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Lexington - Nicholasville Road
How is Extended Stay America - Lexington - Nicholasville Road rated?
Extended Stay America - Lexington - Nicholasville Road has a 3.1 star rating with 2,324 reviews.
When is Extended Stay America - Lexington - Nicholasville Road open?
Extended Stay America - Lexington - Nicholasville Road is open now. It will close tomorrow at 12:00 a.m.