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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The gentleman at the desk wanted me to wait 30 more minutes at 2:30AM to be able to check in. Unacceptable for a traveler arriving exhausted in the middle of the night. Secondly, the room had a horrible chemical smell to it that felt really toxic. I won't be returning to this place.
Business response:
Dear David, Thank you for your feedback. We regret to hear about the inconvenience you faced with check-in and the unpleasant odor in your room. We understand how challenging it can be to arrive late and find the room not meeting your expectations. Your comments will be reviewed to address these concerns and improve our service. We appreciate your input and apologize for any discomfort caused. We hope you will consider giving us another opportunity to serve you better in the future.Sincerely,Hotel Management
It was expensive and the breakfast was a muffin no gliofree alternatives
Business response:
Dear Jane, Thank you for sharing your thoughts. We apologize for any disappointment regarding the cost and the breakfast options available during your stay. Providing a variety of choices that cater to all guests is important to us, and we appreciate your feedback on gluten-free alternatives. Your input is valuable as we work to enhance our services and offerings. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
This Hotel didn't have a room for us after booking We arrived at the hotel after spending the day with family to find out that they gave our reserved room away. We called the Hotels.com customer service line and were put on hold for 45 minutes. When I finally got through to someone they offered a refund. My family and I had to sleep in the car that night. What a nightmare.
Business response:
Dear Scott, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Don’t Stay Here Dirty, noisy, unsafe. No concern or response from on-site staff. Checked-out early.
Business response:
Dear William, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. The conditions you described are unacceptable and do not align with our standards. We regret that our team did not address your concerns promptly. Your feedback is invaluable and will be used to make necessary improvements. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Management
It was okay. Kind of dingy. The sheets are really synthetic and the pillows are hard foam blocks. The AC wasn't working well, so it was just a loud fan and heat and humidity all night. The water pressure is poor. Don't count on the free breakfast. The coffee was undrinkable and the processed snack food was a hard pass. It was fine for a less expensive quick overnight stay, but we won't be staying at this chain again if we can help it.
Business response:
Dear Jill, Thank you for your feedback. We regret that your stay did not meet expectations. We apologize for the issues with the air conditioning, bedding, and water pressure. Your comments on the breakfast offerings and coffee quality are duly noted and will be addressed. We understand the importance of a comfortable and pleasant experience and will use your insights to make necessary improvements. Your satisfaction is important to us, and we hope to have another opportunity to better serve you in the future.Sincerely,Hotel... read more
elevator out of order and was not notified at time of booking, very low shower pressure, bathroom door needed repair, had to bring soiled towels to front desk for replacement
Business response:
Dear Mitchell, We are sorry to read about the inconvenience you experienced during your stay. We appreciate your feedback and apologize for not meeting your expectations regarding the elevator, shower pressure, and maintenance issues. Your comments will be shared with our team to ensure we address these issues promptly. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.SincerelyHotel Management
Elevator not working. Should have been informed when booking. Not when I arrive
Business response:
Dear Julia, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the non-functional elevator. We understand how frustrating this must have been and regret that you were not informed beforehand. Your input is valuable to us, and we'll ensure better communication in the future. We appreciate your patience and hope to serve you better next time.Sincerely,Hotel Management
Bad
Business response:
Dear Reginald, Thank you for sharing your review of our hotel. We aim to provide every guest with the exceptional experience expected of us; however, we apologize for any concerns that may have kept you from having an outstanding stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.