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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I WOULD LIKE TO REQUEST A REFUND. THE PLACE WAS SO DIRTY THAT ROACHES WERE ALL OVER THE KITCHEN, AND THE BATHROOM. THE BATHTUB WAS CLOGGED AND FILLED WITH WATER.
Business response:
Dear Dieulifaite, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness and maintenance of your accommodation, as these are the core focuses of our commitment to guest satisfaction. We take your feedback seriously and will address these issues with our associates to ensure that such lapses do not happen again. We genuinely hope that you will consider giving us another opportu... read more
Not worth half a dime Rude staff, outdated, unsafe practices.
Business response:
Dear Andrew, We are sorry to read that your experience was anything other than the exceptional stay we aim to deliver. Guest satisfaction and well-being are our priorities, and we regret that you felt let down. We appreciate your feedback and will use it to ensure a more respectful and comfortable environment for our guests moving forward. We hope you will consider giving us another chance in the future. It would be an honor to have you back and regain your trust in our hotel.Sincerely,Hotel Management
staff was not there at time in front desk, It felt more of a Motel. I would not be staying here ever again. They had everything was hidden you would need to ask for utensil. I was not happy staying here I wish I knew before.
Business response:
Dear Jonathan, We appreciate you taking the time to provide your feedback. We strive to provide attentive service and regret that staff availability did not meet your expectations. Our approach to providing kitchen essentials upon request is intended to ensure cleanliness, but we apologize if this inconvenienced you in any way. We value your comments, and we will discuss your concerns internally to enhance the guest experience. We hope you will consider giving us another opportunity in the future so we can show you the seaml... read more
To much noise
Business response:
Dear Muhammad, Thank you for choosing us and providing your feedback. We're sorry for any disruption that affected your overall stay. We understand the importance of a comfortable and restful environment and regret that this was not your experience. We are always looking for ways to improve our guests' comfort, and your comments are taken seriously. We hope to welcome you back for a more enjoyable stay should you return to our area.Sincerely,Hotel Management
Not Again The room wasn't that clean. The bed wasn't fastened to headboard and it moved when tyring to get into bed. The kitchenette and bathroom fixtures were extremely dated. The lobby was unkempt and the elevator was shotty.
Business response:
Dear Jerry, Please accept our sincere apologies for the issues you experienced during your recent stay. We understand your disappointment with the cleanliness and maintenance, and we regret that these shortcomings negatively impacted your experience. Although we acknowledge the limitations of our current facilities, please be assured that we are actively working to address these concerns with our maintenance and housekeeping teams. Your feedback guides our ongoing efforts to enhance guest comfort and satisfaction. We are com... read more
A nice facility run like the Bates Motel I was not happy with my stay. Initially, when I arrived, the hallway outside my room reeked of weed and the room across the hall had it's door open and was playing loud music. The desk clerk (who was very professional) moved my room. However, both rooms had warnings in them that the water would be turned off between 9am and 2pm the next day (making a shower impossible). I called the clerk - he knew nothing - it was not until I returned from my evening out at 11 pm that he finally conf... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating the room conditions, service issues, and limited breakfast options must have been. Your concerns regarding the outdated information and missing amenities are essential, and we are actively working with our team to improve communication, ensure proper maintenance, and enhance guest services. We value your input and hope you will give us another opportunity to provide a more pleasant and satisfying experienc... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.