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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator was not working, and the room smelled horrible. The front desk changed the room twice before I finally found a room where the smell was conducive.
Business response:
Dear Loudgy, Thank you for sharing your feedback with us. We appreciate your understanding and patience as we worked to address the issues you encountered with the elevator and room odor. We sincerely apologize for any inconvenience this caused during your stay. Your comments are invaluable as we strive to improve our facilities and services. Please be assured that we are taking steps to prevent similar occurrences in the future. We hope you will consider giving us another opportunity to provide you with a more pleasant expe... read more
Roaches!
Business response:
Dear Marcia, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely, Hot... read more
OUTDATED AND GRUNGY Outdated and grungy rooms..no dishes, had to request at checkin Room felt Dirty.
Business response:
Dear Guest, Thank you for choosing us for your recent accommodations. We apologize for not meeting your expectations with our property's conditions and for any cleanliness issues that compromised your stay. We aim to provide a comfortable stay for our guests. Additionally, we understand the importance of basic amenities, and thus, we try our best to provide kitchen amenities that our guests can request from our front desk team. We strive to provide a better experience for our guests and hope to have the opportunity to improv... read more
The property was rundown, there was filth on the curtains, there were eviction notices on the doors, disorderly guests in the lobby, elevator was not working, and when the manager was notified by the front desk staff, he was non-receptive to was occurring
Business response:
Dear Sal, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay. Your concerns about the property’s condition and the incidents you mentioned are taken seriously. We strive to maintain a high standard and regret that we fell short. Please know that your feedback will be shared appropriately to improve our services. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
There is a odd smell in the room. And the room doesn’t provide shampoo and shower gel. The hallways are dirty.
Business response:
Dear Ying, We apologize for the issues you encountered during your stay. Your feedback about the odd smell and cleanliness of the hallways is concerning and not reflective of our standards. We will promptly address these matters with our housekeeping team to ensure improvements are made. Please accept our sincerest apologies for any inconvenience caused. Regarding bath amenities and toiletries, while guests typically bring their own, we do strive to accommodate these basic needs and they can be requested at the front desk. W... read more
Very worn The hotel was a dump. $100 refundable fee for damages upfront in addition to room charges. Elevator not working. No coffee pots in any of the rooms. No shampoo in the room but you could request it at the desk. When I went to the desk there was nobody there. Dust bunnies in the corners the room was actually dirty. And my bed was on a slant. I do not recommend this hotel to anyone.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the upfront fee, maintenance, and cleanliness issues. Rest assured, we will address these concerns with our team for improvement. We also apologize for the absence of staff at the front desk when you needed assistance. Your feedback is invaluable, and we are committed to enhancing our services. We hope to have the opportunity to restore your faith in our hotel in the future.Sincerely,Hotel Management
Like: Great Customer service. Dislike: Poor property maintenance, Suite room 138 has a cabinet falling apart, door under the sink is broken.
Business response:
Dear Elizabeth, Thank you for your feedback. We are pleased to read you received great service during your stay. However, we apologize for the maintenance issues you encountered in your suite. Your comments regarding the cabinet and broken door under the sink are concerning, and we will share these appropriately with our maintenance team. We appreciate your input, as it helps us improve our facilities for future guests. It was a true pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.