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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty
Business response:
Dear Muhamet, Thank you for taking the time to write a review. We regret that your experience fell short of expectations. Guest satisfaction is our priority, and we value your feedback. We strive to provide a clean and comfortable environment for all our guests and hope to have the opportunity to exceed your expectations in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Sube un momento de homofobia con la recepcionista aparte el ascensor no funcionaba
Business response:
Dear Miguel, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Tuve un caso de transfobia y homofobia con la recepcionista que me puso todo difícil para hospedarme tanto así que me cobraron 200$ extras de depósito sino no me podía hospedar en el hotel Y ya no podía cancelar la reserva porque perdería mi dinero entonces estoy muy molesto con el personal y quiero que me devuelvan mi depósito ahora mismo pondré medidas sobre el personal si no me hacen el reembolso tendré que demandar a la compañía
Business response:
Dear Miguel, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Don’t walk . . . RUN to Another Hotel I arrived earlier than expected for a 1 night business stay. I was charged an early arrival fee and gave me a room on the third floor. I was then told that the elevator doesn’t work. The room was dirty and old/rough condition. My view was of the parking lot where people opened their car doors, blasted their radios and drank. I needed to print something but they don’t have a computer or printer. Will never stay at an Extended Stay Hotel again.
Business response:
Dear Andrew, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Terrible It appears that the hotel houses homeless people. The paying guests appeared to be mostly minorities and it was VERY evident management did not care that much. Garbage strewn through the hall, no one attending the front desk and undisclosed deposit fee of $100 surprised at check-in . Old pilliws and mattress, insects in the bathroom and dirty bathroom floor
Business response:
Dear Jennine, Thank you for choosing to stay with us. We deeply regret that your experience fell short of expectations. Providing a comfortable and inclusive environment for every guest is fundamental to our values. Your feedback is invaluable, and we are committed to promptly addressing the issues you raised. Cleanliness and guest satisfaction are our utmost priorities, and we are actively working with our housekeeping team to ensure significant improvements. Regarding the deposit fee, we understand your concerns and strive... read more
Said they had no rooms, but there was a room that someone else would not take, because it smelled like smoke. I needed a room, so I took it.
Business response:
Dear PAUL, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your stay. Our commitment to providing exceptional service includes ensuring all rooms meet our high standards of cleanliness and comfort. We appreciate your feedback and will address the issue promptly to ensure it does not recur. We hope to have the opportunity to welcome you back and provide you with a superior experience in the future.Sincerely, Hotel Management
There was a dog in the room next to us with uncontrollable barking for our two night stay. When we talked to the front desk she said she knew nothing about it. Definitely made our stay unenjoyable.
Business response:
Dear Richard, Thank you for sharing your feedback. We apologize for the disturbance caused by the noise during your stay. Ensuring a comfortable environment for all guests is vital to us. We regret any inconvenience you experienced and will address this with our team to prevent similar occurrences. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to welcome you back for a more enjoyable experience. Sincerely,Hotel Management
People live in this hotel. So it’s kind of a welfare hotel. The breakfast isn’t really a breakfast. Just a muffin in a plastic bag. The room was kind of cheap and cold
Business response:
Dear Philip, Thank you for taking the time to share your valuable feedback with us. As an extended-stay hotel, we always strive to ensure a seamless and enjoyable experience for each and every guest, regardless of the length of their stay. However, we are sorry to learn that your expectations were not met during your recent visit. It is also disappointing to hear that our complimentary grab-and-go breakfast was not to your liking. Please rest assured that your satisfaction is of utmost importance to us, and we will address y... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.