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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Absolute horror show of a hotel. Property is dilapidated. My first room had a leak under the sink and a smoke alarm that kept beeping. Told the staff at 8:30am about it and when I came back in the evening it was never fixed. Called them again and they said that maintenance left for the day and they had to change my room. Gave me an “upgraded room” to compensate and the first thing I saw in the bathroom when I walked in was a live roach in the bathroom. Called Orbitz for help and they were useless. Just gave me a $25 credit
Business response:
Dear Kenneth,We apologize sincerely for the distressing experience you encountered during your stay. Issues such as maintenance delays and pest concerns are unacceptable, and we regret the inconvenience this caused, especially after being moved to an upgraded room. Please know that we are addressing these matters urgently with our maintenance and housekeeping teams to ensure all rooms meet the high standards our guests deserve. We understand the frustration this experience brought and appreciate your feedback as it highlight... read more
I wish I read the reviews before wasting my money at this place . I got to the hotel and they had a sign at the desk that they would Be right back waited 20 mins only to realize the girl was sitting right back there to the side. While waiting to check in I saw multiple people walking in and out and it just looked like a sketchy place, finally checked in get to my room And it smelled so bad. I literally just left my key and walked back out the room . I was gonna complain and check out but it was a long line of people , who ju... read more
Business response:
Dear Melvice,Thank you for sharing your experience with us. We are truly sorry to hear about the issues you encountered during your visit, especially regarding the check-in process and the unpleasant odor in your room. Your comfort and satisfaction are important to us, and we regret not meeting your expectations this time. We understand how these factors can affect your stay and are committed to addressing these concerns to improve our services. We appreciate your feedback and hope you might consider giving us another chance... read more
Poor condition-cockroach Book this hotel while home was under renovation Since it was pet friendly, and we would have a kitchenette. To our surprise, upon checking, there was an additional $25 plus tax, pet fee/day which was not indicated when booking. The room was very old and there is nothing stocked inside. You have to ask Frontdesk for everything from shampoo to dishes. Worst of all there was a cockroach running across the floor!! Only good thing I can say is the bed was comfortable
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with room conditions and the unexpected pet fee. Your experience with cleanliness is concerning, and we’re taking immediate steps to address it. We also understand the inconvenience of requesting amenities separately and are reviewing ways to improve. Your insights are valuable to our efforts to enhance our guests’ experience, and we hope you’ll consider giving us another chance in the future.Sincerel... read more
Disgusting hotel. They don’t advertise that it’s a welfare section 8 hotel. They only clean the room every 2 weeks. God forbid you want new sheets and clean towels, you will have to bring the dirty ones to the front desk for replacement. STAY AWAY FROM THIS DIRTY BUG INFESTED HOTEL.
Business response:
Dear Ned,Thank you for taking the time to share your concerns. We are truly sorry to hear that your experience was so disappointing. We sincerely apologize for the cleanliness issues you encountered, as well as any misunderstanding regarding our housekeeping policies. It is our goal to provide a comfortable and welcoming environment for all guests, and we are actively working to address the issues you have raised, including pest control and room cleaning schedules. Your feedback is crucial for our improvement, and we hope yo... read more
check in was a hassle they were having trouble with the payment. no one was a the desk to check out i wanted a copy of the receipt because of the payment issue and we saw a roach in the room
Business response:
Thank You for your feedback. We apologize for your most recent stay with us. We take feedback and make changes right away. If your email is on file with us, I will ensure that you receive a copy of your receipt.
Roaches in room
Business response:
Dear Lester, We sincerely apologize for the issue you encountered during your stay. The presence of pests is not acceptable, and we are committed to maintaining a clean and comfortable environment for all guests. We take your feedback seriously and will have our pest control team address the situation immediately. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.