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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Carpet was dirty. Smell of marijuana. All of their rooms accept pets. Not up to standards.
Business response:
Dear Lisa,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the carpet and the unpleasant odor. We understand how these factors can impact your overall experience, and we regret that we did not meet your expectations. Your comments are invaluable, and we will address these concerns with our team to improve our standards. We appreciate your understanding and hope you will consider giving us another chance to provide you with a more enjoyable stay in... read more
Room wasn’t cleaned properly and there was several insects in my room. Still had paper in it from the last gues.
Business response:
Dear David,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay, including the presence of insects and leftover items from previous guests. This is not the standard we strive to maintain, and we understand how disappointing this must have been for you. Your feedback is crucial, and we will address these issues with our housekeeping team to ensure improvements are made. We appreciate your understanding and hope you will consider giving us ano... read more
Scary bad This product was a shame. Hotel tub had massive crack, so all shower water probably leaked. Beds only had a sheet ( no blankets or covers). Sink had hole in it covered with caulk. Brutal conditions. If I were a GP of extended stay properties, I’d be embarrassed and disgusted that my company even offered such a product.
Business response:
Dear Bryan,Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our property did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services. We will address this with our team and ensure improvements are made. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent h... read more
Worst place to stay. Poor customer service ...no room service ...need to pay extra for that..no coffee machine, no extra cups, no water...nothing...depressing hotel rooms...would never stay in this brand again..
Business response:
DearJaspreet,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please allow us to check with the team to find out what went wrong. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.