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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No house keeping / Obligation to bring/exchange towels directly at the lobby. NO Toilets Paper Incredible
Business response:
Dear Martine, Thank you for staying at our hotel and sharing your concerns. We sincerely apologize for the inconvenience you experienced during your stay. Your feedback about the housekeeping and towel exchange process is disheartening, and we genuinely regret any frustration caused. Our team will address these issues to ensure a more seamless experience for our guests. Your comfort is our top priority, and we appreciate your patience. We hope you will give us the opportunity to make it up to you on a future visit.Sincerely,... read more
run down
Business response:
Dear edward, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management
Unhappy customer Horrible experience with mellenia or whoever the girl on night shift was. Room was not up to par nor what i expected. It wasnt what i saw in the picture and what i booked the room for. I saw a carpeted room with stove and oven. Stove was available but no oven. Brought tons of food with hopes to stay for the week. Fridge not getting cold only thing that works is the freezer. It was an old fridge and Outside of it was very dirty. From a scale of 1 thru 10 i would give this hotel a 4. It's a bit run down. There... read more
Business response:
Dear Patricia, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspect... read more
Stay away from this property. Very poorly maintained
Business response:
Dear Rishabh, Thank you for selecting us. We aim to make your stay as comfortable as possible and assist you with whatever you need. However, we apologize for the disappointment in the room and for not meeting your expectations, and we have informed the appropriate people to make future improvements. Please return, as we would welcome the opportunity to provide you with the seamless stay you deserve. We appreciate your business. Have a great day! Sincerely,Hotel Management
The room was filthy, the carpet was dusty, the bed covers was so dirty and have blood marks everywhere.
Business response:
Dear Viliadert, Thank you for your feedback and for being our guest. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our accommodations, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Managem... read more
The room smelled bad.
Business response:
Dear Latoya, We apologize for the unpleasant odor you encountered during your stay. Our team works diligently to maintain a fresh and comfortable environment in all our rooms. Your feedback is important, and we will address this issue promptly to ensure it does not recur. Please don't hesitate to reach out to our staff during your stay so we can assist in resolving any concerns you may have. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Thank you for bringing thi... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.