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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY RUNNED DOWN HOTEL VERY RUN DOWN HOTEL NO SERVICE AT FRONT DESK, THE FREE BREAKFAST IS A JOKE.
Business response:
Dear John,We sincerely apologize for the disappointing experience you had during your recent stay. It is concerning to hear about the condition of the property and the lack of service at the front desk. We also regret that the breakfast did not meet your expectations. Your feedback is invaluable and highlights areas we are actively working to improve. We are committed to enhancing our facilities and guest services to ensure a more comfortable and satisfying stay. We hope you will consider giving us another opportunity in the... read more
My wife and I booked a king room with our small dog. We were given a keycard that didn’t operate the lock. The staff tried a new key twice, but nothing worked. They then proceeded to say they had no other rooms available. After some debate, they found a room for us which was horrendous. It reeked of smoke and the place was filthy. I’d rather have slept in my car for free than spend $250 for one night at this dump.
Business response:
Dear John,Thank you for sharing your experience with us. We sincerely apologize for the challenges you encountered, from the faulty keycard to the condition of the room. This certainly does not reflect the standards we aim to provide. We understand how frustrating this must have been, especially when traveling with your pet. We take your feedback seriously and will address the cleanliness and maintenance issues you highlighted. Our goal is to ensure each guest has a comfortable stay, and we hope you will consider giving us a... read more
Very rude staff, we waited around 20 min for the front desk lady to arrive who was so rude and with bad mood .. as if we were begging from her…. Bathroom, no shampoo just a small soap and the hair dryer wasn’t there in place Breakfast, small desk with few cupcakes, coffee, energy bars and some oatmeal sachets Overall…. Very bad and sad experience Will never never never repeat it :(
Business response:
Dear IBRAHIM, Thank you for sharing your experience. We regret to hear about the issues you faced with staff service and the amenities provided. We strive to offer a welcoming environment and a well-equipped space for our guests. Your feedback about the bathroom amenities and breakfast offerings is noted, and we will address these concerns with our team to improve future experiences. We sincerely apologize for the inconvenience and appreciate your comments as they are essential for our continuous improvement.Sincerely,Hotel ... read more
The lady at the front desk was nodding out It took her about 30 minutes to check me in cause. I kept having to be like. Excuse me, excuse me to wake her up.
Business response:
Dear Bryan, We apologize for the delay and inconvenience you experienced during check-in. This is certainly not the level of service we strive to provide, and your feedback will be shared with the appropriate team members to address the situation. We appreciate your patience and understanding in this matter and are committed to ensuring a better experience for all our guests in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Needs work. I slept fine the first night, but the second night after asking for a blanket, I ended up getting bitten about eight times on my legs, I have no idea what was biting me. This hotel has no amenities whatsoever, unless you count a granola bar for breakfast. The place is dated and it would appear from the people around it, that the state must House people there as well. The hotel is dated, it needs serious refreshing. The furniture is old, the tvs are small, the pillows are tiny, you need 2 to make 1 normal size pil... read more
Business response:
Dear AnnMarie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room smells bad and no toiletry provided only on request , sofa in the room as torn and curtain were too dirty ,luckily it was one night stay ,worst experience
Business response:
Dear Sunny, Thank you for sharing your experience. We regret that your stay did not meet your expectations due to the unpleasant odor, the condition of the sofa, and the lack of toiletries. This is not the standard we strive to maintain, and your concerns will be addressed with our team to improve our services. We appreciate your feedback and hope to provide a better experience in the future.Sincerely,Hotel Management
The room smelled horrible. We ask for a different room and they had nothing available. Wouldn’t stay there again
Business response:
Dear Leidy, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had during your stay. It is concerning to hear that the room did not meet your expectations and that we were unable to accommodate your request for a different room. Your comments will be shared with our management team to ensure we address these issues. We appreciate your input and hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,492 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.