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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled bad.
Business response:
Dear Latoya, We apologize for the unpleasant odor you encountered during your stay. Our team works diligently to maintain a fresh and comfortable environment in all our rooms. Your feedback is important, and we will address this issue promptly to ensure it does not recur. Please don't hesitate to reach out to our staff during your stay so we can assist in resolving any concerns you may have. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future. Thank you for bringing thi... read more
You definitely get what you pay for here. The water would not get hot or even warm for a shower. The key kept losing the ability to open the room. The phone in my room did not work and the beds were hard as a rock. Will not stay here again.
Business response:
Dear Maria, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect ... read more
Place looked like a shelter. There was a dog on every level a they smoked cigs in the lobby. I felt so offended that I actually had to pay for a room. In this day and age stay away from hotels under $120
Business response:
Dear Dondré, We genuinely regret the less-than-pleasant experience you had during your stay. Your concerns about the presence of pets and the discomfort caused by the smoke of some inconsiderate guests are genuinely disheartening. We want to assure you that your input is invaluable, and we will review your feedback with our team to work towards providing a more pleasant environment for all our guests. Please accept our heartfelt apologies for any disappointment caused. Your comments guide our improvement efforts, and we are ... read more
Bathroom was flooded with water and there was roaches i did not stay the night that i paid for..requesting a full refund
Business response:
Dear Kareem, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The hallways and room were smelly and covered up with cheap air freshener. The free breakfast was a small granola bar. I'm not opposed to a low level of service for a low price, but please be truthful about it. I won't use this brand again
Business response:
Dear Don, We deeply regret the challenges you encountered during your stay and sincerely apologize for the inconvenience. Your feedback is crucial, and we appreciate your honesty. We acknowledge your concerns regarding the smell and breakfast and assure you that we are actively working on improvements. Our commitment is to provide transparent and accurate information about our services. We understand your decision and hope you reconsider, allowing us to provide a more positive experience in the future. Your insights are inva... read more
Room was not what was expected it’s outdated and dirty.i left as soon as I entered
Business response:
Dear Jevaughn, We apologize for the disappointment you experienced upon entering your room. Your feedback regarding the room's condition is taken seriously, and we regret falling short of your expectations. Immediate actions are being taken to address your issues with our housekeeping and maintenance teams. We understand the importance of a comfortable and clean environment for our guests. We appreciate your understanding and hope you might consider giving us another opportunity to provide you with an improved experience in ... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,409 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.