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Extended Stay America - Long Island - Melville
- Hotels
- Melville, NY
About this business
Location details
100 Spagnoli Rd., Melville, NY, 11747, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad service I could not book this room because the incidental deposit was far more than I was told. They told me that the reservation could not be cancelled or refunded. I find this to be unacceptable
Business response:
Dear Veronica, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Do Not Stay Here! Place is filthy, elevator buttons broken and in poor condition, Rug in room stained,Towel had highly visible stains, Tub was filthy, Mattress coils protruding, No USB outlets anywhere in the room.
Business response:
Dear Robert, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon. Sincerely,Hotel Management
There were no amenities such as soap, shampoo, toilet paper. No ice machine. The room was not exactly clean. I would never stay here again nor would I recommend it.
Business response:
Dear Tracey, We sincerely apologize for the shortcomings you experienced during your stay. Your feedback is important, and we are committed to addressing the issues you mentioned, such as the lack of amenities and cleanliness. This falls below our standards, and we appreciate your patience. Your concerns will be shared with our team to implement the necessary improvements. We understand your decision and regret any inconvenience. Should you reconsider, we welcome the opportunity to provide you with a more positive experience... read more
The floor was sticky. The entire floor. There was a fly tape hanging from the ceiling.
Business response:
Dear Sasha, Thank you for sharing your feedback. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken on priority. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management
Foul odors in many of the main floor rooms. Elevator didn’t work, housekeepers we’re afraid to use it with their carts. Was ALWAYS lacking food or drink for continental breakfast area, EARLY in the morning . Didn’t enjoy my stay couldn’t wait to leave
Business response:
Dear Marica, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We apologize your experience did not meet your expectations. Our team works hard to maintain a seamless experience and ensure everything is adequately stocked, but your input is valuable as we strive to enhance our services. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. ... read more
Si no haces el check in a la hora que ellos fijan, te quedas sin habitación! Qué tan ridículo puede llegar a ser eso... 👎👎
Business response:
Dear Valentina, Thank you for choosing our hotel and reviewing your stay. We sincerely apologize for any inconvenience you experienced with our check-in process. We understand that it can be frustrating, and we are reviewing your situation to enhance our guest satisfaction moving forward. We're continuously working to improve our procedures, and your feedback is invaluable in this process. We hope you will consider giving us another opportunity to welcome you back and demonstrate our commitment to delivering seamless hospita... read more
The staff were very nice & helpful, but the room had nothing in it. The woman at the front desk put in a shower curtain, gave us a toaster, plates, forks & sliverware for our room. No tissues, no breakfast to speak of, only regular coffee -no decalf. But the big issue was the room had gnats & flies. It was extremely dates. only 2 stars at the most.
Business response:
Dear Lori, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our front desk associate's hospitable service, we apologize for your suite not being up to your expectations and for the inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our breakfast offering, and we will look into this internal... read more
Frequently asked questions about Extended Stay America - Long Island - Melville
How is Extended Stay America - Long Island - Melville rated?
Extended Stay America - Long Island - Melville has a 3.1 star rating with 2,373 reviews.
When is Extended Stay America - Long Island - Melville open?
Extended Stay America - Long Island - Melville is open now. It will close tomorrow at 12:00 a.m.