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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great Room was kinda worn and carpet was dirty and floors were sticky. And they couldn’t get my key to work so if I wanted to go out I’d have to have an employee let me back into the room
Business response:
Amy, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We will share your feedback with our housekeeping and maintenance departments so that they are more diligent going forward. Also, we regret the inconvenience had with the key card. We value your comments and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Poor customer service Rude front desk staff. We had a booking confirmation and when we arrived at the hotel we found out that no rooms were available. They should have notified us in advance about it so we can find another hotel. He even told us ‘What can I do? I can’t give you any room.’ He didn’t even apologize and it was late in the evening we were so tired from our trip. Such a bad experience. Never ever coming back.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Moreover, we regret you did not have a positive experience with our front desk associate. Your comments will be shared with him to make sure we deliver a better service going forward. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not the best for the price that was paid. The only good thing about this stay was the front desk. Nice and courteous. When I walked in, the trash bin outside was overflowing of trash. Check in is nice and pretty straightforward. Room was decent. Although I don't think we had bed sheets just 2 very thin bed coverings. The only good thing about the room was good Air conditioning. There were ants all over the kitchen counter and side table. Not the cleanest. Had to go to the front desk to grab towels and bathroom necessities as... read more
Business response:
Thank you for being our guest. We regret you felt we did not merit the rate you paid and are sorry for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our team to address the problems you outlined. On a positive note, we are glad you were impressed with our front desk associates. We value your business and hope you will return so we can make it up to you. Sincerely, Hotel Management
Room and bathroom were both extremely dirty and trouble with the key upon check in
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness issues you encountered in your room and regret the disappointment it caused. Your feedback has been shared with our housekeeping associates to ensure this does not happen again. We are also sorry for the inconvenience you had with your key card, and we will address it with the appropriate team. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Business response:
Aliza, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Christopher, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.