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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I usually have two requirements when it comes to hotels: cleanliness and in a safe environment. The cleanliness was poor. The worst I have stayed at.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
No parking people hanging out in front smoking. Smelled like nothing but smoke. Went to check in to be told all rooms have been sold out for a week. Nothing they could do for me searched for hour 1/2 at 11pm at night for a hotel. Had to pay an extra. I guess I can say it was a blessing in disguise to not stay there. Would never go back.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Hotels.Com/Expedia left us homeless on Vacation The hotel was unsanitary! When entering into the room and it had a strong order, there was hair in the kitchen sink, also in the bath tub, the bath tub just look gross all together! I called the front desk and asked to be relocated, she advised me to contact Hotels.com/Expedia to relocate me, which I did to get no help! I got the run around from Hotels.com/Expedia’s operators. I was on the phone for 2 hours while my children were in the car cranky and sleepy. The front desk eve... read more
I plan to write the company to complain. I've never done that before, but this time, I feel it is necessary. 1 - The elevator was out of order. Wouldn't be repaired for at least 4 hrs. 2-We had a double room. All double rooms are upstairs so we had to lug all our luggage up stairs. I am physically impaired. There was no one to assist us. The stairwell is really POORLY lit. The room was clean, but small. No hair dryer or coffee maker in room. Breakfast is a joke.. coffee and breakfast bars in the lobby. no juice, nothing else... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
I never got to stay
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
I’ve stayed @ another property (La Mirada) last year & the Arcadia location was disappointing. I decided to stay @the hotel because of the loud fireworks near my home. The (3rd) floor, room I stayed was noisy, constant slamming of the doors & noisy people in the hallway. I brought my 2 dogs which are startled by fireworks. My dogs were constantly barking at our door because of all the noise in the hallway. Also, when walking the dogs in the back parking/grassy area; there was an encampment next to the fence! I didn’t feel sa... read more
Business response:
Thank you for your review. We are sorry your stay was disturbed due to the noise made by other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Kindly know, the safety and security of our guests are always our utmost priority. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
My reservation got cancelled cause the thrift party they are contracted with allowed people (as well as myself) to make reservations even though they were already sold out ... But then then they hotel still takes out money from my card the next day as if I checked in and stayed there and now bullshitting on giving me my refund and being rude about it like it's my fault the third party THEY ARE CONTRACTED WITH allowed over booking... 72 hours and still no refund .... They weren't even open to just accommodating me and not hav... read more
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. As your review is anonymous, we would appreciate additional information to identify your details so we may properly investigate and follow up. Thanks again for being our guest and sharing your feedback. Sincerel... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.