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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessional, nasty, rude, inconsiderate. Room was nasty and staff was very rude
Business response:
Larry, thank you for your review. We are sorry you did not experience the best of our staff and apologize for the cleanliness issue you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Disappointed Highway noise maximized due to missing window pane which my husband put a bath towel over. Furnace panel kept falling open. I realize this is an extended stay hotel but hair dryers and ice should be available for travelers.
Business response:
Philip, thank you for your review of your recent stay. We are sorry for the issues you encountered in your suite. Your feedback will be shared with our maintenance team for review and action. Please know, a hairdryer is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Also note, our fully equipped kitchens with full-size refrigerator includes ice trays for your convenience, so we do not have ice machines. We hope to have ... read more
My room was close to the freeway and thats all I could hear was traffic ALL night. Didnt sleep well at all. Woke up tired both nights
Business response:
Thank you for your feedback. We apologize for the highway noise you encountered. On your next visit, we will be happy to provide you with a different room should one be available. We have various room options and are always happy to accommodate special requests when possible. Thank you once more for choosing us, and we look forward to making your next stay perfect. Sincerely, Hotel Management
The property was not clean and things didn’t work in the room (lights/tv/shower head). The staff wasn’t professional and didn’t seem to care about the issues with the rooms. We were moved 3 times before we just couldn’t take it anymore and left without getting any sleep. After, traveling over 3000 miles to get to our destination.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Also, we are sorry we were unable to resolve these issues to your satisfaction. These issues will be addressed with our team to prevent them from occurring again. Moreover, your feedback will be shared with our housekeeping and maintenance teams for review and action. We appreciate your business and hope you will consider staying with us once more s... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.