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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was clean and neat.
Business response:
Francie, although your rating does not reflect your review, we are pleased to know you enjoyed our warm hospitality and comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Bad bad hotel No room service. No coffee machine. No complimentary breakfast. Frankly the stay we had is not in extended stay. Awful stay experience and to add the front desk is not responsive at all.
Business response:
Krishnan, thank you for your recent review of your stay. We apologize for your disappointment with your recent stay at our hotel.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenitie... read more
The property is extremely dated, has an unpleasant smell and no ice machines. If you try to call the front desk from your room, you get sent to a central call center which cannot offer any assistance.
Business response:
Christine, We apologize for the odor and service issues you encountered during your stay with us. It is disappointing to know these problems as our staff generally does a great job assisting all our guests. We have discussed your visit with our front desk and housekeeping staff to be more diligent going forward. As we have fully equipped kitchens with a full-size refrigerator that includes ice trays, we do not have ice machines on our property. We hope you will choose us again so that we can demonstrate our excellent service... read more
Outdated, refrigerator was old and rusty, kitchenette but no dinnerware, silverware, pans like every other place that has one always has items in room. No ice machine on property or freezer in room just trays. Rug has stains, AC wouldn’t get cold, shower had hairs.
Business response:
Thank you for evaluating your visit. Please accept our apologies for our hotel not meeting your expectations. Please know our brand standard requires us to keep the in-room amenities of your suite at the front desk rather than leaving them in your room to ensure its cleanliness. We value your feedback as it will help us to improve our future guests’ experience. We hope to see you soon! Sincerely, hotel Management
They didn't have the room available when i checked in. Another couple who also booked it months before also didn't get their room. I have the others couples information. Because of what they did to us. I want both my nights money back. I didn't get the nights.
Business response:
Daniel, thank you for your candid review as we do value your feedback. First and foremost, we are sorry for being unable to accommodate you this time. We regret the inconvenience this caused and assure you to review this matter. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. If you may need our assistance, then please feel free to reach us out. We hope to serve you on a future date. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.