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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only thing good about this property was it was close to The City of Hope. Staff nice, bathroom towels were paper thin just like the thin cardboard T.P., kitchenette was old and outdated, no blankets for the beds, shower dirty, floors dirty, and it smelled of cigarette's!! It was a non-smoking room. This was not a Continental breakfast. It was tea, coffee, muffin and breakfast bar only. Shame on Expedia for recommending it. I will not be booking with either again!!!! Pictures look nothing like the Hotel!!
Business response:
Dear Diane, Please accept our apologies for not meeting your expectations during your visit. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. While we know this stay did not meet all your expectations, we hope you will allow us to redeem ourselves the next time you are in the area.Sincerely,Hotel Management
Brought towels to desk for fresh ones but desk had none. Got a blanket from reception and next morning covered with bedbug bites.
Business response:
Dear Cary, thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I checked out earlier and they did not put in it their system so I did not get a refund for it. The breakfast that was offered was a joke which just some granola and coffee.
Business response:
Dear Matthew, thank you for selecting our hotel and taking the time to write a review. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining future offerings. We also apologize for the is... read more
Disgusting I did not expect a hotel in this area to be in such condition, $60.00 or $50.00 dollars a night would be a fare rate, not over $100.00 I trusted the pictures posted and some positive comments, big mistake, is the first time and last for Extended Stay. Is clear that neither a manager nor supervisor ever checks if rooms are clean. Perhaps the Health Department should pay a visit, someone needs to do their job.
Business response:
Dear Elena, thank you for staying with us. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management
I did not like anything. They gave away my reservation before 9 pm. They would have been able to charge a cancellation fee in full, so they did not have to give it away. They tried to get the room charge from a new guest as well as charge a cancellation fee from me. Double dipping.
Business response:
Dear Sadaaki, We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
The stay was horrible. We left , my family and I got there. The hotel smelled, the room was dirty and there were ants in the bed. We got our stuff and left, we were forced to look for another hotel it was so late and we were tired. But there was no way we were going to stay there.
Business response:
Dear Ana, thank you for being a guest in our hotel. Please accept our apologies for our hotel not meeting your expectations and for the inconvenience caused thereafter. We follow the most rigorous industry standards regarding our rooms' smell, cleanliness, and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope you and your family will give us another opportunity to accommodate you. We are confident we can replace this ex... read more
Needs to update the website stating to bring your own pots and pan and Dishware
Business response:
Dear Brenda, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel for a flawless ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.