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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is extremely dated, has an unpleasant smell and no ice machines. If you try to call the front desk from your room, you get sent to a central call center which cannot offer any assistance.
Business response:
Christine, We apologize for the odor and service issues you encountered during your stay with us. It is disappointing to know these problems as our staff generally does a great job assisting all our guests. We have discussed your visit with our front desk and housekeeping staff to be more diligent going forward. As we have fully equipped kitchens with a full-size refrigerator that includes ice trays, we do not have ice machines on our property. We hope you will choose us again so that we can demonstrate our excellent service... read more
Outdated, refrigerator was old and rusty, kitchenette but no dinnerware, silverware, pans like every other place that has one always has items in room. No ice machine on property or freezer in room just trays. Rug has stains, AC wouldn’t get cold, shower had hairs.
Business response:
Thank you for evaluating your visit. Please accept our apologies for our hotel not meeting your expectations. Please know our brand standard requires us to keep the in-room amenities of your suite at the front desk rather than leaving them in your room to ensure its cleanliness. We value your feedback as it will help us to improve our future guests’ experience. We hope to see you soon! Sincerely, hotel Management
They didn't have the room available when i checked in. Another couple who also booked it months before also didn't get their room. I have the others couples information. Because of what they did to us. I want both my nights money back. I didn't get the nights.
Business response:
Daniel, thank you for your candid review as we do value your feedback. First and foremost, we are sorry for being unable to accommodate you this time. We regret the inconvenience this caused and assure you to review this matter. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. If you may need our assistance, then please feel free to reach us out. We hope to serve you on a future date. Sincerely, Hotel Mana... read more
Too noisy
Business response:
John, thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.