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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely substandard hotel condition. Old and worn, plumbing leaks.
Business response:
David, thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Needs work was expecting a better stay
Business response:
John, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Better than sleeping on floor, but not by much Rock hard beds with 2 TINY pillows. Asked for extra pillows and they are “waiting for an order of pillows to show up”.
Business response:
Erik, thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and we will share your comments with our leadership team. Thank you for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, ... read more
早餐不好。整理房間要十塊美金，預訂時要看清楚規則。
Business response:
Hsinyi, thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Hotel very dirty and smelled like urine in hallways. Only good thing is the distance to the track.
Business response:
James, thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy to know you liked our proximity to the track. Please consider giving us another opportunity to provide you with the exceptional e... read more
Bad experience. There are no frets. Not a single glass or cutlery! Twice we lathered because the water ran out. In the morning for the gun teeth. There was no water again !! I also told him that I wanted two rods and I gave one with a single bed and very small. We do not sleep at ease!
Business response:
Monica, thank you for your review. We are sorry for the inconvenience you had due to our emergency plumbing repair. Please know we do not like to inconvenience our guests by shutting off the water to the entire hotel for any length of time, but this was an emergency situation we could not anticipate, nor could we delay. If such a situation should arise in the future, we will take steps to notify all guests immediately. We are also sorry that the service was not to your expectations and the inconvenience it caused. Please kno... read more
First room smelled like some weird chemical burning, I got moved. The next room smelled like cigarettes even though it was non-smoking. One of the towels had someone else's hair on it. Just gross. Definitely never staying here again.
Business response:
Thank you for your review. We apologize for the odor you experienced in your rooms and for the cleanliness issues you had with the towels. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We have asked our housekeeping staff to make sure these rooms receive a deep clean to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was a refrigerator in room but not working. Just granola bars and coffee were served as breakfast. There wasn’t any lotion or conditioner.
Business response:
Thank you for your review of your recent stay. We apologize for the issues in your suite. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.