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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was close to the freeway and thats all I could hear was traffic ALL night. Didnt sleep well at all. Woke up tired both nights
Business response:
Thank you for your feedback. We apologize for the highway noise you encountered. On your next visit, we will be happy to provide you with a different room should one be available. We have various room options and are always happy to accommodate special requests when possible. Thank you once more for choosing us, and we look forward to making your next stay perfect. Sincerely, Hotel Management
The property was not clean and things didn’t work in the room (lights/tv/shower head). The staff wasn’t professional and didn’t seem to care about the issues with the rooms. We were moved 3 times before we just couldn’t take it anymore and left without getting any sleep. After, traveling over 3000 miles to get to our destination.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Also, we are sorry we were unable to resolve these issues to your satisfaction. These issues will be addressed with our team to prevent them from occurring again. Moreover, your feedback will be shared with our housekeeping and maintenance teams for review and action. We appreciate your business and hope you will consider staying with us once more s... read more
Unprofessionalism The hotel overbooked and did not contact me to inform me. I arrived at the hotel and they said that they do not have a room for me. I think this is very unprofessional on the hotel’s behalf.
Business response:
Ricky, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for being unable to inform you before your arrival. It is never our intention to cause any discomfort, and we hope to host you in the future. Sincerely, Hotel Management
My stay was no where close to good, it wasn’t CLEANED AT ALL. I thought Especially how this whole pandemic is happening, it would be very well kept and cleaned for me but it wasn’t. Would not recommend anyone to stay at this hotel, the restroom was gross, I didn’t even feel comfortable to take a shower because there was hair all over the tub and shower area. The bed was not something I wanted to sleep in, I had to go down to ask for a clean blanket and towels. The counters were still dirty, there was Little to no toilet pape... read more
Business response:
Jessica, thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and ensure we are more diligent going forward. We also regret you found our beds to be uncomfortable and apologize we were not able to respond to your request in a timely manner. We will share your comments with appropriate individuals to ensure we are more diligent in our service deliv... read more
Disappointing communication between the hotel and Expedia. The administration was not proactive. Breakfast alternative was not arranged for the customer.
Business response:
Thank you for your review. We are sorry for the service issue you encountered at our front desk. Your feedback has been shared with the appropriate team to make sure we are consistent with our service delivery. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.