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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unprofessionalism The hotel overbooked and did not contact me to inform me. I arrived at the hotel and they said that they do not have a room for me. I think this is very unprofessional on the hotel’s behalf.
Business response:
Ricky, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for being unable to inform you before your arrival. It is never our intention to cause any discomfort, and we hope to host you in the future. Sincerely, Hotel Management
My stay was no where close to good, it wasn’t CLEANED AT ALL. I thought Especially how this whole pandemic is happening, it would be very well kept and cleaned for me but it wasn’t. Would not recommend anyone to stay at this hotel, the restroom was gross, I didn’t even feel comfortable to take a shower because there was hair all over the tub and shower area. The bed was not something I wanted to sleep in, I had to go down to ask for a clean blanket and towels. The counters were still dirty, there was Little to no toilet pape... read more
Business response:
Jessica, thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and ensure we are more diligent going forward. We also regret you found our beds to be uncomfortable and apologize we were not able to respond to your request in a timely manner. We will share your comments with appropriate individuals to ensure we are more diligent in our service deliv... read more
Disappointing communication between the hotel and Expedia. The administration was not proactive. Breakfast alternative was not arranged for the customer.
Business response:
Thank you for your review. We are sorry for the service issue you encountered at our front desk. Your feedback has been shared with the appropriate team to make sure we are consistent with our service delivery. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
They have ants all over the hotel. DO NOT STAY HERE!!!! I had to leave and I lost out on money, they we’re very rude!!!
Business response:
Thank you for your review. We apologize for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We are also sorry you did not experience our staff at their best. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Leroy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad Customer Service
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Smokey & absolutely undesirable w/ dirty carpet. This was supposed to be a non-smoking hotel but that is far from what it was! Third floor either smelled like a used ashtray or you had to walk through a cloud getting to your room because people smoke in their rooms. I couldn’t handle it and I literally checked out three hours after I checked in! The carpets are dirty so don’t dare walk with their feet! I’m posting a picture of just one of the mini stains on the floor. There was a drugged out couple in the elevator to couldn’... read more
Business response:
Veronica, thank you for your review. We apologize for the smoke smell and cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Bring Clorox Wipes Dirty sticky floor, ants in bathroom, burnt hole on countertop, dirty door, used bandaid under bed. Mattress had stain on it. Smoke alarm loose and hanging from ceiling. Toilet paper shoved in peephole. Sheets and towels were clean and room was quiet. Good air conditioner and water pressure.
Business response:
Lynn, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.