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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very unsatisfied I was put on the 3rd floor but change to the 2nd floor due to a guess across from me having some sort of argument "being loud". But the 2nd-floor T.V channels were malfunctioning and when I reported to the front desk the young man told me to just simply get a Pen or hair clip and try to restart it from the back which didn't work, so no T.V. at all.
Business response:
Victor, thank you for posting a review of your recent stay. We are sorry you were not satisfied with your time with us and the television in your suite was not working properly. We understand your frustration and will share this with the appropriate individual to take corrective actions. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Location
Business response:
Mark, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
My only complaint is that the property says it is smoke free, but the first night we got there the hallway smelled of weed. The second night there the same, only this time the smell came into our room. Honestly, it bothered me more so because of my son. And because it was also my last night, I didn’t think changing rooms was practical. When I mentioned it at check out, the person at front desk said I should’ve complained that night. Also, there are no phones in the room to call front desk. Either way, that brought the whole ... read more
Business response:
Michelle, thank you for selecting our hotel and being our guest. We are sorry for not meeting your expectations and for the inconvenience caused due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. Your comment related to the telephone is noted, and we assure you to take appropriate measures. We hope you will afford us an opportunity to host you again. Sincerely, Hotel Management
For the price that we pd $300 night, there was very little service. Room was in need of repairs, not clean. Very disappointing.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
My last time with Extended America 4 occupants only 1 bath towel, missing hair dryer, A/C unit smells funny, everything looks old and outdated, broken toilet seat, full kitchen but no basic pots and pans, not even a cup is available. We have been staying Extended America many times and this will be the last time.
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.