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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never got to stay
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
I’ve stayed @ another property (La Mirada) last year & the Arcadia location was disappointing. I decided to stay @the hotel because of the loud fireworks near my home. The (3rd) floor, room I stayed was noisy, constant slamming of the doors & noisy people in the hallway. I brought my 2 dogs which are startled by fireworks. My dogs were constantly barking at our door because of all the noise in the hallway. Also, when walking the dogs in the back parking/grassy area; there was an encampment next to the fence! I didn’t feel sa... read more
Business response:
Thank you for your review. We are sorry your stay was disturbed due to the noise made by other guests on the property. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Kindly know, the safety and security of our guests are always our utmost priority. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
My reservation got cancelled cause the thrift party they are contracted with allowed people (as well as myself) to make reservations even though they were already sold out ... But then then they hotel still takes out money from my card the next day as if I checked in and stayed there and now bullshitting on giving me my refund and being rude about it like it's my fault the third party THEY ARE CONTRACTED WITH allowed over booking... 72 hours and still no refund .... They weren't even open to just accommodating me and not hav... read more
Business response:
Thank you for staying with us and sharing your review. We are terribly sorry about the issues you experienced with your reservation, and even more so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. As your review is anonymous, we would appreciate additional information to identify your details so we may properly investigate and follow up. Thanks again for being our guest and sharing your feedback. Sincerel... read more
Did not like anything. Ac barely blow. Poor cleaning etc.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
They cancelled my reservation
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.