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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were eating in the The Room am roaches came out from the kitchen
Business response:
Alan, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
The building is ok but once you go thru the doors one could see the upkeep was not that great, entry doors dirty finger prints all over the doors , elevator floors needed to be swept, my room smelled like cigarettes. Was advised no muffins for breakfast only granola bars. List of services in room mentioned must bring down dirty towels in exchange for clean towels. One of customers had dog and next morning their was dog poop by front entry area, I advised clerk she went to look at and when I left the dog poop was still there.... read more
Business response:
Thank you for staying with us during your visit to recently. It was disheartening to read your review regarding issues with our housekeeping. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest arriving. Moreover, we are sorry our breakfast was not to your liking. We will share your valuable comments regarding our ... read more
Very outdated and overpriced I stayed here with my family over the new year I stayed here with my family over the new year to go to the Rose Bowl Because it was close, but next time I would pay more to stay someplace nicer. The hotel is not updated at all. We ran out of water every time we took a shower. There were absolutely no amenities. I have stayed at places five times nicer for 1/3 the price.
Business response:
Jan, we are sorry to learn how disappointed you were with your stay this time. We have taken note of your comments about the shower and amenities as we are always looking for ways to improve our future guest experience. Thank you for your feedback. We hope to have another opportunity to leave you with a much better impression of our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.