Extended Stay America - Los Angeles - Arcadia

Business response:

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management 

Business response:

Larry, thank you for your review. We are sorry you did not experience the best of our staff and apologize for the cleanliness issue you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management 

Business response:

Philip, thank you for your review of your recent stay. We are sorry for the issues you encountered in your suite. Your feedback will be shared with our maintenance team for review and action. Please know, a hairdryer is available at the front desk upon request. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Also note, our fully equipped kitchens with full-size refrigerator includes ice trays for your convenience, so we do not have ice machines. We hope to have ... read more