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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible place to stay Horrible disgusting and dirty smoke detector was broken and hanging off the wall, had no towels no management is ever working day or night, Employees are not trained rooms were not Clean and lights in the room didn’t work, horrible experience, i’m demanding full refund! The City of Arcadia code Compliance needs to be called
Business response:
Melissa, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We ... read more
I usually have two requirements when it comes to hotels: cleanliness and in a safe environment. The cleanliness was poor. The worst I have stayed at.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
No parking people hanging out in front smoking. Smelled like nothing but smoke. Went to check in to be told all rooms have been sold out for a week. Nothing they could do for me searched for hour 1/2 at 11pm at night for a hotel. Had to pay an extra. I guess I can say it was a blessing in disguise to not stay there. Would never go back.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Hotels.Com/Expedia left us homeless on Vacation The hotel was unsanitary! When entering into the room and it had a strong order, there was hair in the kitchen sink, also in the bath tub, the bath tub just look gross all together! I called the front desk and asked to be relocated, she advised me to contact Hotels.com/Expedia to relocate me, which I did to get no help! I got the run around from Hotels.com/Expedia’s operators. I was on the phone for 2 hours while my children were in the car cranky and sleepy. The front desk eve... read more
I plan to write the company to complain. I've never done that before, but this time, I feel it is necessary. 1 - The elevator was out of order. Wouldn't be repaired for at least 4 hrs. 2-We had a double room. All double rooms are upstairs so we had to lug all our luggage up stairs. I am physically impaired. There was no one to assist us. The stairwell is really POORLY lit. The room was clean, but small. No hair dryer or coffee maker in room. Breakfast is a joke.. coffee and breakfast bars in the lobby. no juice, nothing else... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.