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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The outside of the hotel seemed fine but as soon as I walked in to the lobby, the smell of cigarettes was intense. I waited around about 10 minutes before the receptionist returned to check me in. I'm assuming this is due to being short staffed. Thankfully our room was on the second floor and the cigarette smell was only on the first. We had a kitchenette room. That area was fairly clean, but the refrigerator probably needed some maintenance as I never heard it shut off. The floors were sticky. The sleeping area had very dir... read more
Business response:
Dear Stephanie, thank you for sharing your feedback. Please accept our apologies for any disappointment you felt on arrival. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you had in the suite. We are working with our housekeeping and the maintenance team to fix the same at the earliest. We do hope yo... read more
Hotel has no lobby, we couldn’t check in early. We wanted to get dress for an important event, but they have no restrooms on bottom floor. Free breakfast( coffee and muffins basically) nowhere to sit. Will not stay there again.
Business response:
Dear sofia, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
They d iui d not hon oil r my reservation need credit
Business response:
Dear cynthia, we are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Mattress had urine and blood stains
Business response:
Dear Jing, we apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
The most terrible management I have experienced. Terrible, rude staff. Stains all over the bath tub upon arrival. There were other issues as well. When questioned, The staff was dismissive, inconsistent, rude and unreasonable telling the guest go somewhere else to stay. Kitchenwares asked upon arrival and was told the staff will bring it in 30 min. Nothing was brought up for 2 hours. When tried to call from my room, they did not answer. Later, the staff told me to come down to get it myself if I want them. I decided to call ... read more
Business response:
Ester, thank you for taking the time to show us your concern. We regret any negative experience you had with your suite and our service. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
Not enough parking spaces for all of the rooms, but our big problem was a double paned window that can't be closed, even by staff. Right against the 210 freeway, so sleep wasn't anywhere near what it should have been.
Business response:
Anthony, thank you for choosing to stay with us. We were sorry to read about the issue you outlined in your room and the service concern you encountered. We will share your comments with the appropriate individuals, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
VERY DISSAPOINTED Hotel was dirty but room was worst! Front desk guy was very polite and upset about my complains and he tried to help. The bed sheets had lots of hair, dry stains and used!!, he offered to give me clean sheets but I had to make my own bed, bring the dirty sheets down and waited for more than 2 hours to get them. However he did reimburse me for a night (had a 2 night stay). It is supposed to take up to 6 business day to have it back on my account so let's see.... Sink was dirty too, leftovers of tooth paste a... read more
Business response:
Laura, thank you for being our guest and sharing your review. Please accept our sincerest apologies for not providing you with a satisfactory stay and for the cleanliness issues in your room. We certainly understand your frustration and have addressed your service and housekeeping concerns appropriately. We are grateful for your patience in these matters. Thank you again for the constructive comments; we hope you will reconsider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.