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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst stay. Water was not coming in bathroom. Room service wasnt availabe. Breakfast was joke. Room was stinking.
Business response:
Jay, thank you for being our guest. We are sorry for the issues you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. It is also disappointing to know you were unhappy with our grab-and-go breakfast. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We urge you to choose us agai... read more
no hair dryers in the rooms, tub wasn't cleaned from last guests, toilet was hard to flush, coffee ran out and took forever for them to make more.
Business response:
Thank you for your review. We are sorry for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Please know, the hairdryer for your room is kept at the front desk, and we are sorry if this was not communicated to you at the time of check-in. Also, your feedback regarding our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accep... read more
This place is a mess AVOID The property smelled like a drug detox facility. Your free breakfast consists of a single granola bar. Their is no coffee to be found. That's free your breakfast!! The rooms smell terrible. When my wife went to complain they did nothing.
Business response:
Thank you for your review. We are sorry for the odor you encountered and that we were unable to resolve it to your satisfaction. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding our grab-and-go breakfast with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
There was really not much to like except that pets are allowed, there was no hot water to shower and the room was dirty
Business response:
Thank you for staying with us. Although you liked our pet-friendly hotel, we are sorry for the cleanliness issue you experienced in your suite. Your concerns have been shared with our housekeeping team to ensure a better experience going forward. We have also alerted our maintenance team to check the water temperature to fix it immediately. Thank you again for your candid feedback. We hope for an opportunity to make this up to you during a future visit to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.