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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have ants all over the hotel. DO NOT STAY HERE!!!! I had to leave and I lost out on money, they we’re very rude!!!
Business response:
Thank you for your review. We apologize for the insects you encountered. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We are also sorry you did not experience our staff at their best. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Leroy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad Customer Service
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Smokey & absolutely undesirable w/ dirty carpet. This was supposed to be a non-smoking hotel but that is far from what it was! Third floor either smelled like a used ashtray or you had to walk through a cloud getting to your room because people smoke in their rooms. I couldn’t handle it and I literally checked out three hours after I checked in! The carpets are dirty so don’t dare walk with their feet! I’m posting a picture of just one of the mini stains on the floor. There was a drugged out couple in the elevator to couldn’... read more
Business response:
Veronica, thank you for your review. We apologize for the smoke smell and cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Even though we are non-smoking property on rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Bring Clorox Wipes Dirty sticky floor, ants in bathroom, burnt hole on countertop, dirty door, used bandaid under bed. Mattress had stain on it. Smoke alarm loose and hanging from ceiling. Toilet paper shoved in peephole. Sheets and towels were clean and room was quiet. Good air conditioner and water pressure.
Business response:
Lynn, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
Not great Room was kinda worn and carpet was dirty and floors were sticky. And they couldn’t get my key to work so if I wanted to go out I’d have to have an employee let me back into the room
Business response:
Amy, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We will share your feedback with our housekeeping and maintenance departments so that they are more diligent going forward. Also, we regret the inconvenience had with the key card. We value your comments and hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Poor customer service Rude front desk staff. We had a booking confirmation and when we arrived at the hotel we found out that no rooms were available. They should have notified us in advance about it so we can find another hotel. He even told us ‘What can I do? I can’t give you any room.’ He didn’t even apologize and it was late in the evening we were so tired from our trip. Such a bad experience. Never ever coming back.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Moreover, we regret you did not have a positive experience with our front desk associate. Your comments will be shared with him to make sure we deliver a better service going forward. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not the best for the price that was paid. The only good thing about this stay was the front desk. Nice and courteous. When I walked in, the trash bin outside was overflowing of trash. Check in is nice and pretty straightforward. Room was decent. Although I don't think we had bed sheets just 2 very thin bed coverings. The only good thing about the room was good Air conditioning. There were ants all over the kitchen counter and side table. Not the cleanest. Had to go to the front desk to grab towels and bathroom necessities as... read more
Business response:
Thank you for being our guest. We regret you felt we did not merit the rate you paid and are sorry for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our team to address the problems you outlined. On a positive note, we are glad you were impressed with our front desk associates. We value your business and hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.