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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Key card maker for rooms was down. Staff would need to walk you to your room to open your room.
Business response:
Dear Guest, We’re sorry for the inconvenience you experienced during your stay. Having to rely on staff to access your room is far from ideal, and we understand how disruptive that must have been. We will notify our team about this issue and will work to ensure it is fully resolved. We appreciate your patience during this unexpected situation and thank you for giving us the opportunity to host you. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Man... read more
I was ripped off staff was rude place was gross got stuck in the elevator they stole my money
Business response:
Dear Guest,We sincerely apologize for the disappointment you experienced during your visit. What you described does not reflect the type of stay we aim to provide. Your concerns regarding the property’s condition, the elevator situation, and your interactions with our team are extremely important to us. We regret falling short of creating a welcoming and professional environment during your time with us. Please know that we take your feedback to heart and will address these issues internally with our team to ensure appropria... read more
Front desk Alex was not professional.
Business response:
Dear Donna,We sincerely apologize that your experience with our front desk did not meet your expectations. Professionalism and exceptional service are very important to us, and we regret that this was not reflected during your stay. We'll address this internally with our team to ensure all guests feel valued and respected. Your feedback is appreciated, and we hope you will give us another chance to prove that we are committed to providing excellent hospitality.Sincerely,Hotel Management
I was supposed to get a refund for one of the two days booked. My mom only stayed one night because it was awful.
Business response:
Dear Kathleen,We're sorry your mother's experience didn't meet expectations. Your concerns are important to us, and we are grateful that you have brought these specific issues to our attention as we continually grow and improve from our guest feedback. Guest satisfaction is our primary objective, and we would love to welcome you and your mother again so we can provide you with the comfortable and hassle-free stay you deserve.Sincerely,Hotel Management
No shampoo or conditioner.
Business response:
Dear Yolanda,We sincerely apologize for the inconvenience caused by the lack of shampoo and conditioner during your stay. We strive to provide all the amenities for a comfortable experience, and we regret falling short. To maintain cleanliness and ensure the proper distribution of toiletries, we keep them available at the front desk and ensure our team informs guests upon check-in. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Managem... read more
The room had a very strong chemical smell coming from the sink drain in bathroom and shower. They did not have stoppers in either sink in order to block the fumes. Made my eyes water and itch.
Business response:
Dear Lisa,We sincerely apologize for the unpleasant experience you had in your room. We understand how disturbing it can be, especially when it affects your comfort. Addiionally, the issue with the sink drains and the absence of stoppers is certainly not up to the standard we aim to provide. Your feedback is important, and we will address this concern with our team to ensure that these issues are resolved. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you agai... read more
The place is incredibly noisy, is like sleeping on a mattress on the side of the freeway, I asked to be moved to another room and offer to pay a second time but my request was denied, there was also a hole on the wall between the toilet and the shower, very suspicious area to have an exposed hole.
Business response:
Dear Tony, Thank you for sharing your great rating and valuable feedback about your recent stay with us. We are pleased to know from your rating that you had a good experience overall. However, we would like to apologize for the issues you had with your room. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to continually improve, and we hope you will consider staying with us again in the future with a flawless stay from start to finish.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.