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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old and dirty. Lack of maintenance. Shower curtain missing. Kitchen ware not in room (up on request only)... wouldn't go back
Business response:
Dear Kwok Lun, Please accept our apologies, as we never mean to disappoint our guests in any way. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring ... read more
The property was very dirty and overwhelming smells. No coffee in room. One always empty vacuum pump coffee in the lobby at "beakfast" time. "Fully equipped" kitchen had no utensils, glasses or cookware. No shampoo or soap in room. Bathtub would not drain and still had water in it 2 hours later. We would NOT stay here again.
Business response:
Dear Kenneth, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will re... read more
No lo recomiendo las habitaciones tienen mal olor, no hacen servicio a la habitación, los baños apestan, no ponen shampo ni jabón para bañarse el piso está demasiado sucio. En lo personal muy mal. El atención al cliente peor muy malo.
Business response:
Dear Lisbeth, Thank you for reviewing our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We aim to provide the best customer service possible, and we regret not meeting this expectation. We will immediately address these issues with our team to ensure necessary changes are made to solve these problems. We hope you will give us... read more
Didn't like anything about this place and would never go back. They charge way too much for such a dump. Yuk!
Business response:
Dear Behnoosh, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Our original room had a broken lock, the TV was not functional, the sheets had humongous stains, so I had asked to switch rooms because this was unacceptable, the next room they put me in, had mold all over the ceiling. I was coughing bad from the mold & it triggered my asthma, the AC unit smelled like it was blowing out mildew, not to mention the hallway smelled like cigarettes, and there were people smoking something other than cigarettes right outside the front of this place. We did not even complete our stay due to it be... read more
Business response:
Dear Stephen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.