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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is Santa Clara St. Furniture scratched drawers unusable, tears in recliner,bathtub unscrubbed. Singles unit. Illegal migrant or low income housing feel. Staff chattered loudly in Spanish. Barking dog in room across me. Bed was nice and comfortable. Too many Christmas decorations. Not tasteful display.
Business response:
Dear Esmeralda,We regret that the condition of the furniture and cleanliness did not meet expectations, and we will address these matters with our team to improve the guest experience. While we strive to provide a welcoming atmosphere, we understand that personal preferences about decor can vary and appreciate your input. We’re glad you found the bed comfortable and will take your comments into account to enhance future stays. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent s... read more
The door to the stairs is not silent so I was disturbed
Business response:
Dear Uyen, Thank you for staying at Extended Stay America again during your recent trip to the city. We are delighted you had a good stay. However, we are sorry for the noise that disturbed your sleep. Our front desk team is always here to help you. We appreciate you being our guest and look forward to welcoming you back! Sincerely,Hotel Management
Their idea of light breakfast snack is a cookie or a sugary protien bar.
Business response:
Dear jim, Thank you for your feedback. We apologize that our breakfast offerings did not meet your expectations. We strive to provide a variety of options, and your comments about the snacks will be taken into consideration as we look to enhance our breakfast selections. We appreciate your understanding and hope to improve your experience during your next stay. Sincerely,Hotel Management
Reception was pretty bad
Business response:
Dear Chaitanya, Thank you so much for your feedback. We are very sorry for the service issue you encountered. We will work with our entire team to ensure our guests are warmly welcomed upon arrival and always treated courteously and respectfully. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
La señora que me hizo el Check-in súper mal educada y 0 amigable muy arrogante como pueden tener personal así en sus instalaciones? Queremos un lugar donde podamos tener un buen trato por qué no solo implica el que nos den una habitación si no que nuestra entra y salida del hotel sea buena y pueda llevar a una recomendación y visita futura pero de esta manera solo dan ganas de no volver nunca más que personas tan racistas y clasistas son aquí 0 estrellas al personal y a la asistente de la manager
Business response:
Dear Briyi, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. We appreciate you bringing this to our attention so we can address it appropriately. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. Sincerely,Hote... read more
Kitchen area had roaches,
Business response:
Dear Leonardo, Thank you for staying with us. We were disappointed to read about your experience and truly appreciate you bringing it to our attention. We adhere to strict industry standards for cleanliness and pest control and will ensure the kitchen area is thoroughly treated as a precaution. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.