This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Early check in We ended up not staying there because they wouldnt accept early check in
Business response:
Dear Matthew, We're sorry to hear about your check-in experience. Early check-ins can be subject to room availability and hotel policies. While we aim to accommodate our guests whenever possible, there are times when we have to adhere to standard check-in times due to cleaning and preparation of rooms. We apologize for any inconvenience this may have caused and hope you found suitable accommodations elsewhere. Your feedback is appreciated, and we look forward to welcoming you in the future under more favorable circumstances.... read more
No towels in room. Front desk didn’t answer the phone. TV had no instructions. Unable to turn off extended stay add. Finally had to unplug tv. Also, there were no blankets I was cold all night. Worst place I’ve ever stsyed.
Business response:
Dear Marilyn, Thank you for taking the time to share your experience with us. It's essential that our guests have everything they need for a comfortable stay, and we apologize for falling short in providing towels, assistance with the TV, and blankets. Your feedback is valuable, and we will use it to improve our services and communication with our guests. We appreciate your patience and understanding during this visit. Should you consider staying with us again, we are committed to making your next experience much more enjoya... read more
The place felt run down! People were cooking inside their room and the smell was hideous! the carpet is old, beds were not comfortable and felt old. The drain in the shower was not working and water was slowly draining. It was a terrible experience and definitively not worth the money they charged for the room, this was comparable to a very cheap motel at best.
Business response:
Dear Tony, Thank you very much for your candid review of your recent stay at our hotel. We are sorry about the smell and any inconvenience caused. Our main goal is to offer an exceptional visit for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we need it to improve. We look forward to hav... read more
Staff was unkind. Notified for late check-in in advance but the staff wasn't aware of it and tried not to accept me check-in without looking into records until I told her to do so. The room was not cleaned well and maintained sub par.
Business response:
Dear Masayasu, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. Also, we are sorry that your room was not up to our usual standards of cleanliness and comfort. Please be assured that we take your concerns seriously and will address them with the appropriate parties. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely... read more
Th hotel is too old and the furniture and condition are too old. First night on Friday the room had fridge too noisy so that I can't sleep week. Staff changed another room for me starting Saturday but the room window can't close and the room is next towards to the highway. Extreme noisy so can't sleep at all. Staff can't call in maintenance guy to repair window until Monday so I had to stay two nights with the issue and no rooms available for change over that weekend. Good thing is the staff refunded one night rate. I had my... read more
Business response:
Dear Yuan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, instructing our housekeeping team to review the rooms before allocating them to the guest. Please give us another chance to provide you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
The receptionist ignored for 5 or more minutes on our arrival and then was very curt. The room was not ready when we entered. (The maids were very courtesy) The counter top, bathroom and furniture was in need or repair or replacement. The Ad in Travelocity said Breakfat was included. Breakfast was a muffin, granola bar and coffee. Definitely not what we expected.
Business response:
Dear WILLIAM, Thank you for staying with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have also noted your feedback regarding the breakfast. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you ... read more
First time was amazing. Second time staff was rude and helpless
Business response:
Dear Angela, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve.... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.