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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took picture of drivers license without approval or disclosure. Very noisy in room from freeway. Plant areas smell like urine. People partying in the parking lot drinking playing loud music. Handicapped parking spots rarely open up due to long term renters. Poor or no security around parking especially in back. Stay elsewhere
Business response:
Dear Timothy, Thank you for staying with us and for reviewing your experience. We apologize for your disappointment with our check-in policy and the issues you encountered, including privacy concerns, noise from the freeway, and the condition of the outdoor areas. Ensuring a secure and comfortable environment is our top priority, and we regret falling short in these areas. Our security team is well-trained, and we collaborate closely with local authorities to enhance safety. Your input is invaluable for our improvement, and ... read more
Absolutely not.worth it.
Business response:
Dear Riti, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Hotel was not clean. Did not have daily service to clean room.
Business response:
Dear Trisha, Thank you for evaluating your recent stay with us. We appreciate you bringing these concerns to our attention, and we hope you will accept our sincere apologies for any housekeeping oversight in your room. Your comments will be shared with our team to ensure this is not repeated. For future reference, please know that our housekeeping service is provided once a week for guests staying eight or more nights. For those who are here for shorter periods, services are available for a minimal fee, and linen exchange is... read more
Friendly staff, but that’s about all it has going for it. Bed Bugs in the room, broken shower head, extremely dim hallways, bad smelling in general, walls are disgusting, stains on the mattress, weird yellow gunk on the chair in the room. Practically uninhabitable.
Business response:
Dear Ahmad, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Did not like it. The room smelled and had to open my window the whole time to air it out. I had requested for additional towels, and was told that I needed to bring the dirty towels down as an exchange. I will not stay there again.
Business response:
Dear Monica, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay. Your concerns about the room odor and the towel exchange are noted. We strive to provide a comfortable experience for all our guests, and we regret that we fell short in this instance. Your comments will be used to improve our services. We hope you might reconsider and give us another chance in the future.Sincerely,Hotel Management
This hotel stinky, dirty, towels with other customers hairs on it. Next to loud and noisy freeway. This hotel need tear down and rebuild. It's a nightmare!!! Even free, will not stay.
Business response:
Dear Terry, We're sincerely sorry to learn of your disappointing experience. Cleanliness and comfort are paramount to us, and we deeply regret any lapses in maintaining these standards. Your feedback regarding the presence of hair on the towels and the noise from the nearby freeway is concerning, and we're committed to addressing these issues promptly. We understand the importance of a peaceful environment for our guests and will explore measures to minimize noise disturbances. Your comments are invaluable as they help us im... read more
The property is dated and needs major room improvements. The scent in the room was too powerful and not pleasing.
Business response:
Dear Maria, Thank you for sharing your feedback. We apologize for any discomfort you experienced due to the room's condition and scent. Your comments are valuable to us as we continuously strive to enhance our guest experience. We are committed to making necessary improvements and hope you will consider staying with us again in the future, allowing us to provide a more comfortable and pleasant visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.