This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Door didn’t work for hours and had me run up and down To get help and I missed a session
Business response:
Dear Malcolm, Thank you for your review of our hotel. We are sorry to hear about your door maintenance issue and the inconvenience this has caused. We understand your frustration and want to apologize for the issues you had during your stay. Unfortunately, maintenance issues arise occasionally, and once recognized, we work as quickly as possible to get everything operating correctly. We appreciate your feedback and hope you will stay with us again so we can show you the excellent stay you deserve and know from us.Sincerely,H... read more
I booked through Expedia and when I got to hotel they said they were booked and had no rooms available. The girl at front desk didn’t even look at me such bad customer service. They didn’t accommodate me or try to find another hotel for us. My credit card was charged and now I have to dispute it.
Business response:
Dear Elizabeth, Thank you for leaving feedback regarding your recent visit to our hotel. We are sorry for the issue with your reservation and even more so for how our staff handled the situation. We sincerely apologize for the inconvenience this undoubtedly caused. Please be assured what you encountered is not typical or representative of our service standards. We will investigate this concern to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we... read more
Weed smell in the hallway and outside in the parking lot. The property as such was kept clean. Nice dog park in the back parking lot.
Business response:
Dear Hemalatha, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read about the weed smell in the hallway and outside the parking lot. We will address the issues with our housekeeping team to avoid this. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Never checked in, staff we’re discussing the lack of clean rooms as I tried to check in. They did not have any rooms available for me or offer any alternatives despite having the reservation.
Business response:
Dear Ana, We value our guests and offer equal opportunity to provide accommodation to every guest with the best service. Therefore, we are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. We wish you all the best with your travels.Sincer... read more
When I arrived I went to my room and the cleaning cart was inside and no bedding was on the bed, looks like it was about to be cleaned. Got a second room only to find cockroaches throughout the room and dog hair still all over the floor. I got a refund and stayed at another hotel.
Business response:
Dear Alexander, Please accept our sincere apologies for the issues you encountered upon arrival. The situation you experienced is unacceptable by our service standards. Although this does not change what transpired, we will use your feedback to improve our services moving forward. Thank you for choosing us; we hope you allow us to make it up to you on a future visit.Sincerely,Hotel Management
Great location which makes it easier to deal with the nasty room conditions. The stove was rusted and microwave was rusted as well. And the bedding was absolutely disgusting. Bedskirts had white scum all over and carpet has not been cleaned at all.
Business response:
Dear Andres, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.