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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did you like it dog were welcome looked like some people were living there Never again
Business response:
Dear Katherine, We are sorry about your disappointing experience. While we are glad you found our pet-friendly policy accommodating, we regret any discomfort caused by the atmosphere during your stay. Your feedback is important, and we will review our policies to ensure all guests feel comfortable and welcome. We apologize for any inconvenience, and we hope you'll reconsider and give us another chance to provide you with a more enjoyable stay in the future. Thank you for sharing your feedback with us.Sincerely,Hotel Manageme... read more
The water would not get hot when my son showered. It was not clean, it had obvious black mold in the bathroom. I would not go back.
Business response:
Dear Natalie, We sincerely apologize for the discomfort you experienced during your stay. Your feedback regarding the lack of hot water and cleanliness issues is concerning, and we regret any inconvenience this may have caused. Ensuring a comfortable and hygienic environment for our guests is of the utmost importance to us, and we take your comments seriously. We will promptly address the issues you mentioned with our maintenance and housekeeping teams to ensure they are resolved. We understand your decision not to return, b... read more
Never again Dirty Icky Run down Smelly Full time residents living on site...some with pets People smoking outside my first floor window
Business response:
Dear Scott, Thank you for choosing us. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, plea... read more
They had cockroaches! We left very early in the morning as soon as we saw them in the bathroom. Hotel said they would refund our room. Still waiting.
Business response:
Dear Beverly, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.