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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! Front desk was friendly upon arrival. After check in we went straight to our room where the entire hallway smelled of old cigarettes and barking dogs. It was already 10 pm. We used the restroom, which after flushing became clogged. We had to go downstairs to ask for a plunger. The front desk ask me if we put toilet paper in the toilet. I said yes… confused by the question, and he said yes it will clog fast if you put toilet paper in. I asked where I was supposed to put the used tissue paper? He said the trash ca... read more
Business response:
Dear Justine, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. Your feedback is valuable to us in identifying areas for improvement... read more
Was waiting for front clerk for over 20 minutes And was noisy? Room smelled bad, didn’t have complementary hygiene? If needed anything regularly that is in room, you had to ask for it?
Business response:
Dear Eduardo, Thank you for your honest evaluation. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that on this occasion, we failed to deliver on that promise. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We appreciate you bringing this to our attention, and we hope that you will give us another o... read more
There are roaches in this place, my advice is to spend a bit more and stay in a normal hotel in the area, not worth it!
Business response:
Dear Luis, Please accept our apologies for not meeting your expectations during your visit. We assure you that we take all necessary measures to prevent the entry of insects into our premises. Our pest control provider regularly services our hotel to ensure our environment is pest-free. However, we will address this issue with them to ensure they do everything to prevent future occurrences. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
Old and dirty. Lack of maintenance. Shower curtain missing. Kitchen ware not in room (up on request only)... wouldn't go back
Business response:
Dear Kwok Lun, Please accept our apologies, as we never mean to disappoint our guests in any way. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring ... read more
The property was very dirty and overwhelming smells. No coffee in room. One always empty vacuum pump coffee in the lobby at "beakfast" time. "Fully equipped" kitchen had no utensils, glasses or cookware. No shampoo or soap in room. Bathtub would not drain and still had water in it 2 hours later. We would NOT stay here again.
Business response:
Dear Kenneth, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will re... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.