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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My reservation was done in Arcadia, Ca. I initially reserved a 1 bedroom 1 bed & when I checked-in they were all booked & gave me a 2 beds full size. Supposedly, it was the only one left & it was considered an upgrade. Our room #204, 2nd Fl their smoke detector was hanging off the ceiling. I had never seen anything like that, carpet dirty & their kitchen floor was stain. I dont recommend this hotel & definitely will not be staying in another Extended Stay. Worst hotel I've ever stayed in.
Business response:
Dear Lorena, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We also regret the issues with the smoke detector in your guest suite. As a precaution, we will have our engineering team thoroughly inspect all our suites and relay your comments to our housekeeping team. Thank you for bringing these concerns to our attention. We genuinely hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Was given a room with no TV working. And only one bed. Had to move to another hotel
Business response:
Dear Scott, Thank you for the review. We care about the satisfaction of our guests; therefore, we apologize that this was not your experience. Please know we welcome you to reach out to our front desk to make your stay more comfortable; we are always here to help. Thank you again.Sincerely,Hotel Management
Terrible experience with my family staying at this hotel. Need to do something about it
Business response:
Dear Francisca, First and foremost, we apologize for the inconvenience you and your family encountered during your stay with us. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The only thing good about this property was it was close to The City of Hope. Staff nice, bathroom towels were paper thin just like the thin cardboard T.P., kitchenette was old and outdated, no blankets for the beds, shower dirty, floors dirty, and it smelled of cigarette's!! It was a non-smoking room. This was not a Continental breakfast. It was tea, coffee, muffin and breakfast bar only. Shame on Expedia for recommending it. I will not be booking with either again!!!! Pictures look nothing like the Hotel!!
Business response:
Dear Diane, Please accept our apologies for not meeting your expectations during your visit. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. While we know this stay did not meet all your expectations, we hope you will allow us to redeem ourselves the next time you are in the area.Sincerely,Hotel Management
Brought towels to desk for fresh ones but desk had none. Got a blanket from reception and next morning covered with bedbug bites.
Business response:
Dear Cary, thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I checked out earlier and they did not put in it their system so I did not get a refund for it. The breakfast that was offered was a joke which just some granola and coffee.
Business response:
Dear Matthew, thank you for selecting our hotel and taking the time to write a review. We are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining future offerings. We also apologize for the is... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.