This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No lo recomiendo las habitaciones tienen mal olor, no hacen servicio a la habitación, los baños apestan, no ponen shampo ni jabón para bañarse el piso está demasiado sucio. En lo personal muy mal. El atención al cliente peor muy malo.
Business response:
Dear Lisbeth, Thank you for reviewing our hotel. Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We aim to provide the best customer service possible, and we regret not meeting this expectation. We will immediately address these issues with our team to ensure necessary changes are made to solve these problems. We hope you will give us... read more
Didn't like anything about this place and would never go back. They charge way too much for such a dump. Yuk!
Business response:
Dear Behnoosh, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Our original room had a broken lock, the TV was not functional, the sheets had humongous stains, so I had asked to switch rooms because this was unacceptable, the next room they put me in, had mold all over the ceiling. I was coughing bad from the mold & it triggered my asthma, the AC unit smelled like it was blowing out mildew, not to mention the hallway smelled like cigarettes, and there were people smoking something other than cigarettes right outside the front of this place. We did not even complete our stay due to it be... read more
Business response:
Dear Stephen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Early check in We ended up not staying there because they wouldnt accept early check in
Business response:
Dear Matthew, We're sorry to hear about your check-in experience. Early check-ins can be subject to room availability and hotel policies. While we aim to accommodate our guests whenever possible, there are times when we have to adhere to standard check-in times due to cleaning and preparation of rooms. We apologize for any inconvenience this may have caused and hope you found suitable accommodations elsewhere. Your feedback is appreciated, and we look forward to welcoming you in the future under more favorable circumstances.... read more
No towels in room. Front desk didn’t answer the phone. TV had no instructions. Unable to turn off extended stay add. Finally had to unplug tv. Also, there were no blankets I was cold all night. Worst place I’ve ever stsyed.
Business response:
Dear Marilyn, Thank you for taking the time to share your experience with us. It's essential that our guests have everything they need for a comfortable stay, and we apologize for falling short in providing towels, assistance with the TV, and blankets. Your feedback is valuable, and we will use it to improve our services and communication with our guests. We appreciate your patience and understanding during this visit. Should you consider staying with us again, we are committed to making your next experience much more enjoya... read more
The place felt run down! People were cooking inside their room and the smell was hideous! the carpet is old, beds were not comfortable and felt old. The drain in the shower was not working and water was slowly draining. It was a terrible experience and definitively not worth the money they charged for the room, this was comparable to a very cheap motel at best.
Business response:
Dear Tony, Thank you very much for your candid review of your recent stay at our hotel. We are sorry about the smell and any inconvenience caused. Our main goal is to offer an exceptional visit for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we need it to improve. We look forward to hav... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.