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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting I did not expect a hotel in this area to be in such condition, $60.00 or $50.00 dollars a night would be a fare rate, not over $100.00 I trusted the pictures posted and some positive comments, big mistake, is the first time and last for Extended Stay. Is clear that neither a manager nor supervisor ever checks if rooms are clean. Perhaps the Health Department should pay a visit, someone needs to do their job.
Business response:
Dear Elena, thank you for staying with us. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.Sincerely,Hotel Management
I did not like anything. They gave away my reservation before 9 pm. They would have been able to charge a cancellation fee in full, so they did not have to give it away. They tried to get the room charge from a new guest as well as charge a cancellation fee from me. Double dipping.
Business response:
Dear Sadaaki, We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
The stay was horrible. We left , my family and I got there. The hotel smelled, the room was dirty and there were ants in the bed. We got our stuff and left, we were forced to look for another hotel it was so late and we were tired. But there was no way we were going to stay there.
Business response:
Dear Ana, thank you for being a guest in our hotel. Please accept our apologies for our hotel not meeting your expectations and for the inconvenience caused thereafter. We follow the most rigorous industry standards regarding our rooms' smell, cleanliness, and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope you and your family will give us another opportunity to accommodate you. We are confident we can replace this ex... read more
Needs to update the website stating to bring your own pots and pan and Dishware
Business response:
Dear Brenda, we certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to welcome you back to our hotel for a flawless ... read more
The outside of the hotel seemed fine but as soon as I walked in to the lobby, the smell of cigarettes was intense. I waited around about 10 minutes before the receptionist returned to check me in. I'm assuming this is due to being short staffed. Thankfully our room was on the second floor and the cigarette smell was only on the first. We had a kitchenette room. That area was fairly clean, but the refrigerator probably needed some maintenance as I never heard it shut off. The floors were sticky. The sleeping area had very dir... read more
Business response:
Dear Stephanie, thank you for sharing your feedback. Please accept our apologies for any disappointment you felt on arrival. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you had in the suite. We are working with our housekeeping and the maintenance team to fix the same at the earliest. We do hope yo... read more
Hotel has no lobby, we couldn’t check in early. We wanted to get dress for an important event, but they have no restrooms on bottom floor. Free breakfast( coffee and muffins basically) nowhere to sit. Will not stay there again.
Business response:
Dear sofia, we are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely, Hotel Management
They d iui d not hon oil r my reservation need credit
Business response:
Dear cynthia, we are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Mattress had urine and blood stains
Business response:
Dear Jing, we apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.