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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The most terrible management I have experienced. Terrible, rude staff. Stains all over the bath tub upon arrival. There were other issues as well. When questioned, The staff was dismissive, inconsistent, rude and unreasonable telling the guest go somewhere else to stay. Kitchenwares asked upon arrival and was told the staff will bring it in 30 min. Nothing was brought up for 2 hours. When tried to call from my room, they did not answer. Later, the staff told me to come down to get it myself if I want them. I decided to call ... read more
Business response:
Ester, thank you for taking the time to show us your concern. We regret any negative experience you had with your suite and our service. Kindly allow us some time to look into this matter, and we would be grateful for your patience during this time. Sincerely, Hotel Management
Not enough parking spaces for all of the rooms, but our big problem was a double paned window that can't be closed, even by staff. Right against the 210 freeway, so sleep wasn't anywhere near what it should have been.
Business response:
Anthony, thank you for choosing to stay with us. We were sorry to read about the issue you outlined in your room and the service concern you encountered. We will share your comments with the appropriate individuals, and we would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
VERY DISSAPOINTED Hotel was dirty but room was worst! Front desk guy was very polite and upset about my complains and he tried to help. The bed sheets had lots of hair, dry stains and used!!, he offered to give me clean sheets but I had to make my own bed, bring the dirty sheets down and waited for more than 2 hours to get them. However he did reimburse me for a night (had a 2 night stay). It is supposed to take up to 6 business day to have it back on my account so let's see.... Sink was dirty too, leftovers of tooth paste a... read more
Business response:
Laura, thank you for being our guest and sharing your review. Please accept our sincerest apologies for not providing you with a satisfactory stay and for the cleanliness issues in your room. We certainly understand your frustration and have addressed your service and housekeeping concerns appropriately. We are grateful for your patience in these matters. Thank you again for the constructive comments; we hope you will reconsider giving us another chance in the future. Sincerely, Hotel Management
very unsatisfied I was put on the 3rd floor but change to the 2nd floor due to a guess across from me having some sort of argument "being loud". But the 2nd-floor T.V channels were malfunctioning and when I reported to the front desk the young man told me to just simply get a Pen or hair clip and try to restart it from the back which didn't work, so no T.V. at all.
Business response:
Victor, thank you for posting a review of your recent stay. We are sorry you were not satisfied with your time with us and the television in your suite was not working properly. We understand your frustration and will share this with the appropriate individual to take corrective actions. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Location
Business response:
Mark, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
My only complaint is that the property says it is smoke free, but the first night we got there the hallway smelled of weed. The second night there the same, only this time the smell came into our room. Honestly, it bothered me more so because of my son. And because it was also my last night, I didn’t think changing rooms was practical. When I mentioned it at check out, the person at front desk said I should’ve complained that night. Also, there are no phones in the room to call front desk. Either way, that brought the whole ... read more
Business response:
Michelle, thank you for selecting our hotel and being our guest. We are sorry for not meeting your expectations and for the inconvenience caused due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. Your comment related to the telephone is noted, and we assure you to take appropriate measures. We hope you will afford us an opportunity to host you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,545 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.