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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was unkind. Notified for late check-in in advance but the staff wasn't aware of it and tried not to accept me check-in without looking into records until I told her to do so. The room was not cleaned well and maintained sub par.
Business response:
Dear Masayasu, Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. Also, we are sorry that your room was not up to our usual standards of cleanliness and comfort. Please be assured that we take your concerns seriously and will address them with the appropriate parties. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. Sincerely... read more
Th hotel is too old and the furniture and condition are too old. First night on Friday the room had fridge too noisy so that I can't sleep week. Staff changed another room for me starting Saturday but the room window can't close and the room is next towards to the highway. Extreme noisy so can't sleep at all. Staff can't call in maintenance guy to repair window until Monday so I had to stay two nights with the issue and no rooms available for change over that weekend. Good thing is the staff refunded one night rate. I had my... read more
Business response:
Dear Yuan, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. Your feedback is vital and will be addressed adequately by our concerned team. Also, instructing our housekeeping team to review the rooms before allocating them to the guest. Please give us another chance to provide you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
The receptionist ignored for 5 or more minutes on our arrival and then was very curt. The room was not ready when we entered. (The maids were very courtesy) The counter top, bathroom and furniture was in need or repair or replacement. The Ad in Travelocity said Breakfat was included. Breakfast was a muffin, granola bar and coffee. Definitely not what we expected.
Business response:
Dear WILLIAM, Thank you for staying with us. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have also noted your feedback regarding the breakfast. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you ... read more
First time was amazing. Second time staff was rude and helpless
Business response:
Dear Angela, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve.... read more
Door didn’t work for hours and had me run up and down To get help and I missed a session
Business response:
Dear Malcolm, Thank you for your review of our hotel. We are sorry to hear about your door maintenance issue and the inconvenience this has caused. We understand your frustration and want to apologize for the issues you had during your stay. Unfortunately, maintenance issues arise occasionally, and once recognized, we work as quickly as possible to get everything operating correctly. We appreciate your feedback and hope you will stay with us again so we can show you the excellent stay you deserve and know from us.Sincerely,H... read more
I booked through Expedia and when I got to hotel they said they were booked and had no rooms available. The girl at front desk didn’t even look at me such bad customer service. They didn’t accommodate me or try to find another hotel for us. My credit card was charged and now I have to dispute it.
Business response:
Dear Elizabeth, Thank you for leaving feedback regarding your recent visit to our hotel. We are sorry for the issue with your reservation and even more so for how our staff handled the situation. We sincerely apologize for the inconvenience this undoubtedly caused. Please be assured what you encountered is not typical or representative of our service standards. We will investigate this concern to see what went wrong and ensure such problems are not repeated. We hope you consider this an isolated incident and revisit us so we... read more
Weed smell in the hallway and outside in the parking lot. The property as such was kept clean. Nice dog park in the back parking lot.
Business response:
Dear Hemalatha, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read about the weed smell in the hallway and outside the parking lot. We will address the issues with our housekeeping team to avoid this. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Never checked in, staff we’re discussing the lack of clean rooms as I tried to check in. They did not have any rooms available for me or offer any alternatives despite having the reservation.
Business response:
Dear Ana, We value our guests and offer equal opportunity to provide accommodation to every guest with the best service. Therefore, we are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. We wish you all the best with your travels.Sincer... read more
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.