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Extended Stay America - Los Angeles - Arcadia
- Hotels
- Arcadia, CA
About this business
Location details
401 E. Santa Clara St., Arcadia, CA, 91006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived I went to my room and the cleaning cart was inside and no bedding was on the bed, looks like it was about to be cleaned. Got a second room only to find cockroaches throughout the room and dog hair still all over the floor. I got a refund and stayed at another hotel.
Business response:
Dear Alexander, Please accept our sincere apologies for the issues you encountered upon arrival. The situation you experienced is unacceptable by our service standards. Although this does not change what transpired, we will use your feedback to improve our services moving forward. Thank you for choosing us; we hope you allow us to make it up to you on a future visit.Sincerely,Hotel Management
Great location which makes it easier to deal with the nasty room conditions. The stove was rusted and microwave was rusted as well. And the bedding was absolutely disgusting. Bedskirts had white scum all over and carpet has not been cleaned at all.
Business response:
Dear Andres, Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Sincerely,Hotel Management
My reservation was done in Arcadia, Ca. I initially reserved a 1 bedroom 1 bed & when I checked-in they were all booked & gave me a 2 beds full size. Supposedly, it was the only one left & it was considered an upgrade. Our room #204, 2nd Fl their smoke detector was hanging off the ceiling. I had never seen anything like that, carpet dirty & their kitchen floor was stain. I dont recommend this hotel & definitely will not be staying in another Extended Stay. Worst hotel I've ever stayed in.
Business response:
Dear Lorena, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We also regret the issues with the smoke detector in your guest suite. As a precaution, we will have our engineering team thoroughly inspect all our suites and relay your comments to our housekeeping team. Thank you for bringing these concerns to our attention. We genuinely hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Was given a room with no TV working. And only one bed. Had to move to another hotel
Business response:
Dear Scott, Thank you for the review. We care about the satisfaction of our guests; therefore, we apologize that this was not your experience. Please know we welcome you to reach out to our front desk to make your stay more comfortable; we are always here to help. Thank you again.Sincerely,Hotel Management
Terrible experience with my family staying at this hotel. Need to do something about it
Business response:
Dear Francisca, First and foremost, we apologize for the inconvenience you and your family encountered during your stay with us. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Arcadia
How is Extended Stay America - Los Angeles - Arcadia rated?
Extended Stay America - Los Angeles - Arcadia has a 3.5 star rating with 2,659 reviews.
When is Extended Stay America - Los Angeles - Arcadia open?
Extended Stay America - Los Angeles - Arcadia is open now. It will close tomorrow at 12:00 a.m.