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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Should be a homeless shelter, not a hotel The first room that was assigned had blood stained pillow and hair on the sheets! The second had a grimy shower and unsanitary carpet. I had no choice but to stay here thoroughly disgusted
Business response:
Dear Rosie, Thank you for reviewing your time with us. We regret the room condition was not up to our standard and for your disappointment with the cleanliness concerns that were overlooked during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel... read more
WORST HOTEL EVER This was hands down the WORST hotel I have ever stayed at and to boot, this was a business trip for my company. This extended stay housed all the rifraf from the area and you could obviously tell that that hotel was their home. Everything looks run down and honestly disgusting. I thought I was splurging for my clients with this hotel, come to find out it was embarrassing. breakfast? Coffee, to go muffins and bars so don’t be fooled. Roaches in the lobby were also present on 2 different occasions. The entire ... read more
Business response:
Dear Selma, Thank you for being our guest. We are very sorry for any stress caused to you while here. First impressions are essential; therefore, we regret that the start of your visit was not positive. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. Our front desk team is always there to help you. We welcome the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city ... read more
the room wasn’t properly cleaned. When we came in the windows were opened, the sink had someone’s false eyelashes, and when we were in the lobby, a customer asked for a fresh towel, and he was told they are all out of towels. From what i heard, this customer asked them for a fresh towel the day before. Bed wasn’t comfortable, it reminded me of a murphy bed. I would avoid this place of i were you.
Business response:
Dear Genevieve, Thank you for taking the time to review. We regret knowing that the cleanliness of the room compromised your stay. Cleanliness is our top priority, and your comments do not align with our standards. We will make sure this does not occur for our future guests. Your insights about the bed are appreciated, and we hope you will stay with us again for a much better experience.Sincerely,Hotel Management
Demand redund I couldn’t stay there I didn’t feel safe. I left and stayed somewhere else. First experience was standing at front desk for 20 minutes and no one at counter to check me in. Parking lot didn’t feel safe. There were other guests that looked like transients that made me feel uncomfortable. I was traveling alone too. Halls looked like a creepy run down dorm or jail. Room smelled and toilet had rust ring around bottom. I demand my money back.
Business response:
Dear Guest, It is very understandable how these events deterred you from having a pleasant experience with us. We strive to provide all our guests with a safe, comfortable, and enjoyable experience, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
When I got to the property I realized the toilet tissue was damp but I thought it was maybe from some water up top the sink that may have ran down so I ignored it well the very nxt morning upon check out i discovered that it was an actual water leak underneath the sink...so I called downstairs to mention it and the staff told me they can switch my room but like I said I was checking out so when I asked for some type of accomidation not a full refund or anyhting she stated to me that it was applicable for that. It was the ner... read more
Business response:
Dear Jazmyn, Thank you for your review. We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. We want to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management
Do not stay here! I walked into my room, set my purse down on the counter and two seconds later a roach crawled out. I grabbed my whole family (we had gotten two rooms because there were 7 of us total) and we grabbed our bags and left as fast as we could. I took a picture of the roach because as we were leaving they were coming out from behind the refrigerator! Absolute worst place I’ve ever booked!
Business response:
Dear Silvia, Thank you for your visit and for taking the time to write a review. We follow strict industry standards regarding the cleanliness and comfort of our accommodation. Therefore, we sincerely apologize this was not your impression. The issues you have described are not typical of our service standards. We take feedback like yours very seriously and have shared your concerns with our housekeeping team and pest control provider to prevent such oversights from repeating. Please do revisit us as we are committed to rega... read more
Worst hotel ever (noise) Stay away from room 216, the top floor must be a Utility room or laundry room. All night long footsteps traffic. I was about to leave the hotel at 4 am could not sleep with all the footsteps pounding the ceiling all night. At first I thought it was rowdy guest and I thought they would go to sleep but no I'm not kidding foot steps all night , closing doors, laundry and dryer on 24/7. The noisiest hotel I have ever stayed.
Business response:
Dear Raul, We sincerely apologize for the disturbance you experienced during your stay. Your comfort is our top priority, and we regret that the noise from the top floor disrupted your sleep. Please accept our apologies for any inconvenience caused by the utility room or laundry room nearby. We will address this issue internally to ensure improvements are made. Your feedback is valuable, and we appreciate your understanding. We hope to have another opportunity to provide you with a completely flawless visit.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.