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Extended Stay America - Los Angeles - Burbank Airport
- Hotels
- Burbank, CA
About this business
Location details
2200 Empire Ave., Burbank, CA, 91504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The carpet was very dirty. There was no ironing board but there was an iron. There were no bath towels we had to ask and pick them up at the front desk. The sheets were ery worn and the pillows were hard/worn out. There was no hair dryer in the room had to request one and pick up at the front desk. The heater unit was extremely loud. There was no housekeeping provided daily. We would not stay there again.
Business response:
Dear Debbie, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will ret... read more
Rooms r t
Business response:
Dear Senthil, Thank you for choosing our hotel for your recent stay. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Do not recommend One of the dirtiest hotels I’ve stayed in. We stayed only a few hours, once the roaches appeared we checked out.
Business response:
Dear Guest, Please accept our apologies for the disappointment you encountered during your stay. We want to reassure you that we do everything possible to discourage the entrance of the mentioned pest and follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay and that you had to cancel with us. We hope you will stay with us again for a much-improved experien... read more
Awful stay This was an awefuk stay. First they did not have my booked room clean or available. I waited 45 minutes for them to provide me not one dirty room, but to both rooms. No towels, dirty, n9 soaps and i was just too tired to complain to a manager thay was notvthere and was aware of the issues before he left. Do not stay at this hotel it was dirty and I eben had to sleep with my clothes on so I didnt touch the sheets or bed.
Business response:
Dear Juan, We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. It is certainly not the kind of experience we strive to provide our valued guests. Please be assured that we will address the issue to prevent similar situations from occurring in the future. We truly appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.Sincerely,Hotel Managem... read more
Es el peor hotel que he llegado, teniamos dos habitaciones, una con olor a humedad tremendo, la alfombra mojada. No habia toallas en ninguna cuarto, ni shampoo. Pediamos los utensilios para la cocineta y nunca los llevaron. El elevador descompuesto y nos toco en el 4 piso. El trato del personal inadecuado. Y las instalaciones muy sucias
Business response:
Dear German, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Sincerely,Hotel Management
Room was not ready on check in. Rooms smell terrible and there seemed to be long term tenents at this property. One floor sounded like there was a domestic dispute occurring. Absolutely terrible.
Business response:
Dear Michael, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. Your remarks are vital and shared with the team for improvement. Our front desk team is always available to help you handle such issues and make your time with us comfortable. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Burbank Airport
How is Extended Stay America - Los Angeles - Burbank Airport rated?
Extended Stay America - Los Angeles - Burbank Airport has a 3.2 star rating with 3,572 reviews.
When is Extended Stay America - Los Angeles - Burbank Airport open?
Extended Stay America - Los Angeles - Burbank Airport is open now. It will close tomorrow at 12:00 a.m.