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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I always love extended stay for the nice rooms and kitchen for such a great price. I booked it and today I woke up to my car being scratched and trashed. They left trash on top all over wit. Beer cans beer box and food all over my car ! It scratches it I was extremely disappointed if this.
Business response:
Jay, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed Sincerely, Hotel Management
Hope that person is ok Everything was fine until the person across the hallway decided to commit suicide. Her decision unfortunately ended up involving us and tying up our morning by the police investigation.
Business response:
Jamie, thank you for being our guest. We are sorry for the unfortunate incident you mentioned, and that disturbed your stay. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I’m very disappointed at this location I choose this hotel because he says smoke free but yeah the whole night was smelling like marijuana I think I even got high on it this is not OK. First night that I stayed it smell Not a lot The second night it was very strong the smell was so strong. I don’t know how Kim they allow people to be smoking marijuana inside the hotel when they smell goes through the Docs and there’s kids in other rooms as I was checking out I saw a couple of families check him out as well with kids I mean k... read more
Business response:
Thank you for letting us know of the issues with your stay and please accept our apology on behalf of other guests smoking. Our policy allows smoking in certain areas and we understand if this frustrated you and negatively impacted your experience. We wish we would have been given the opportunity to make it up to your prior to your departure and we hope that you will give us another chance to restore your faith in us. Thank you again for the feedback. We hope to welcome you back soon. Sincerely, Hotel Management
Disappointed The place is clean and quiet however they do not come in to clean your room on a daily basis they also do not change the linen they do not take out your trash or exchange your cows they want me to come downstairs and exchange them. Unfortunately they will never tell you especially on the advertising or when booking a room about these conditions so I gave them a C-average or less also horrible continental breakfast. The showerhead leaks and hot water takes forever to work
Business response:
James, thank you for your review. We are sorry for your disappointment with our housekeeping policy and the inconvenience it caused. However, this service will be available at a minimal fee whenever required. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. We will also share your valuable comments regarding our grab-and-go breakfast with our Brand Leaders so that they can make necessary changes. We value your concerns and hope yo... read more
Not a safe place I stayed at the hotel with my daughter to get away from a bad situation with my ex. The front desk gave my room number to my ex cause he said he was my husband. She didn’t even check ID cause our last names don’t match and she didn’t even call the room to verify.
Business response:
Sophia, thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We have shared your feedback with the staff members, and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you and your daughter will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
Not clean at all. Trash on hallways. Construction work at 6am while guest are trying to sleep
Business response:
Thank you for choosing our hotel for your recent stay. We are sorry that you had to endure the dust, noise and mess associated with our renovations during your stay. We are very excited about this project and would love for you to come back to see the final results. Again, we are very sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with an enjoyable experience. Sincerely, Hotel Management
The first room we walked into smelled like someone had just smoked an entire pack in it. They moved us to a nice new room and lots of things in the room was broken. There was dog poo on the carpet at the top of the stairs that sat for almost an entire day after we told them about it multiple times. Also the dog in the room next to us barked from 615 am until 9 when we left. The dog continued to bark when we got back from our wedding just after 10pm the damn dog started barking again for over an hour with multiple complaints ... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also for the dog barking and the disturbance this caused. We wish you had alerted our front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We hope to make it up to you in the future. Si... read more
There was no amanity in the room. No cleaning ever for three days.
Business response:
Thank you for your review of your stay. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. Please note, kitchenware and toiletries are available at the front desk. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. We hope you will consider staying with us again when you are i... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.