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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst stay ever From the moment we arrived the receptionist was rude. The hotel looked great from the outside but was dirty inside. The room was dirty the bathroom had mold the shower leaked water. It was more than I trickle.
Business response:
Dear Paula,We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that the service you received did not meet expectations, and we're sorry for the cleanliness concerns in your room, including the mold and shower leak. This does not reflect the standard we strive for. Please know that your feedback is being taken seriously, and we are working to address these issues to ensure a better experience in the future. We genuinely hope you'll consider giving us another opportunity to provid... read more
They suck
Business response:
Dear Robert, Thank you for choosing us and sharing your feedback. Our motto is to provide the best customer service to all our guests who enter our door. We apologize for the way our staff acted during your visit. Our entire team will work together to guarantee our guests are warmly welcomed upon arrival and always treated courteously and respectfully. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
it’s a nice area staff is unprofessional and rude.
Business response:
Dear Juan, Thank you for your feedback. We’re glad to hear you enjoyed the area, but we sincerely apologize for your experience with our staff. Professionalism and courtesy are essential to us, and we take your comments seriously. We will address this with our team to ensure we provide the level of service our guests deserve. Your insights are important, and we hope to improve your experience in the future. We look forward to welcoming you back for a better stay!Sincerely,Hotel Management
There is nothing special about the property, but the lack of cleanliness was horrendous! The kit hen was dirty, the bathroom neaded to be cleaned, I was moved to a second room and the tv was dirty, some on the towels had stains, there was hair in the tub, the kitchen counter was sticky...It was all just grose, I asked for cleaning supply's to make the overnight stay palatable and I was only givin a $21 discount...Never again!!!
Business response:
Dear Deborah, Thank you for sharing your experience with us. We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This is not reflective of our standards, and we take your feedback very seriously. We understand your frustration and will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your input and hope you’ll consider giving us another chance to provide a better experience in the future. Sincerely,Hotel Management
The room was moist and my bed fitting was wet and I had bugs bites on my arm
Business response:
Dear Sophornarith, Thank you for bringing this to our attention. We sincerely apologize for the discomfort you experienced during your stay. Issues like dampness and the condition of the bedding are not reflective of the standards we aim to provide. Your feedback is important, and we will address these concerns with our housekeeping and maintenance teams to prevent such issues from recurring. We hope you will give us another opportunity to offer you a more pleasant experience in the future.Sincerely,Hotel Management
The hotel smelled of old cooking oil and definitely needed to be updated. The location was very loud and near a freeway. On the last night of my stay the power went out all night and there was no functioning emergency lights throughout the hotel.
Business response:
Dear Melissa, Thank you for your feedback! We're sorry to hear about the issues you experienced during your stay, including the odor and noise levels. Your comments about the power outage and lack of emergency lights are concerning, and we will address these matters immediately to enhance guest safety and comfort. We appreciate your insights and hope you will give us another chance to provide you with a better experience in the future. We look forward to welcoming you back!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.