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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dog hair on ground
Business response:
Dear Ruben, We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest at Extended Stay America and hope for the opportunity to host your future visits.Sincerely,Hotel Management
Ants! We’ve stayed there many times and were satisfied, but this visit we had ants coming out of the bathroom and kitchen drain. They didn’t care. We checked out a week early.
Business response:
Dear Joanne, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with pests during your recent stay. This is not the standard we aim for, and we regret that our response did not meet your expectations. Your feedback will be addressed with our team to improve pest control measures. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Not clean the room in daily basis-no staff refilling supply
Business response:
Dear Rossana, Thank you for your feedback. We sincerely apologize for the cleanliness issues and the lack of supply replenishment you encountered during your stay. We understand how important a well-maintained environment is for our guests, and it is disappointing to learn that we did not meet those expectations. Your concerns are valuable, and we will address them with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sin... read more
Corridors are smelly dirty carpet. Bed pictures in website and actual beds are very small. Website says breakfast available expected full breakfast but it was lame fig bars dull coffee and cheap muffins
Business response:
Dear Vinayak, Thank you for your feedback regarding your recent stay. We sincerely apologize for the concerns you encountered, including the corridor conditions, discrepancies in bed size, and breakfast offerings. We understand how these elements affected your stay, and we are committed to addressing them to enhance the guest experience. We appreciate your input and are actively working on improvements. We hope you’ll consider giving us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Man... read more
Ants in room
Very disappointed. We arrived an hour after check-in time and the guy at reception told us that our room may not be ready and if it wasn't, we would have to come back later!? While we were waiting to see if they had a room available, we noticed that the trash in the lobby was overflowing out of the can. ( which was in front of the reception desk)The lobby smelled like rotten food. Upon entering the room, it was hot and stuffy. The air conditioner did not work at all as it only blew hot air. We went down to the desk and nobod... read more
Business response:
Dear Guest, Thank you for choosing us for your recent stay. We apologize for the difficulties you encountered with your room’s availability, cleanliness, and maintenance. This experience does not reflect the high standards we strive to maintain. We will address these concerns with our team to ensure improvements are made. Your feedback is invaluable, and we hope you will consider giving us another chance to offer you a significantly better experience on your next visit."Sincerely,Hotel Management
Not great We have stayed in ESA’s before as they are dog friendly and have a kitchen. Room was clean enough but the outside floors, elevator ect. Were absolutely filthy. Grounds and trash amoung other less disarable tenants in and around the building. Police were present on 3 out of our 7 night stay😢
Business response:
Dear Patrick, Thank you for sharing your feedback. We apologize for the cleanliness issues you encountered in the common areas and the disturbances during your stay. Ensuring a clean and safe environment for our guests is a top priority, and we regret that your experience did not reflect our usual standards. Your comments will be addressed with our houskeeping team to ensure improvements are made. We appreciate your loyalty and hope to provide you with a more satisfactory stay in the future.Sincerely,Hotel Management
The manager was terrible at customer service. Dog feces all around the entrance areas. Other staff members were very pleasant.
Business response:
Dear Tremaine, First of all, we apologize for the service issues from one of our staff and thank you for informing us of this incident. Also, we are disappointed to hear about the concerns with the cleanliness of our property, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.