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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room next to mine flooded, and I had to blockade my door with towels. When I did this, a centipede ran out of a towel (as if being flooded wasn't enough). I was then promised a credit for one of my days due to the flooding and having to move to a different room (not to mention the centipede). They then proceeded to bill me for all three days, and I had to spend the next three days attempting to contact the hotel manager to find out why I was billed for three days when they had promised me I would only be charged for two.... read more
Very unhappy I was very disappointed with my stay. I originally tried to book a room with two beds and it wouldn’t let me online so when I got to the property I asked to switch it and Jordan the gentleman working at the desk was very accommodating and was able to get me into a room with two beds. The next day I woke up two firetrucks police cars all kinds of noise and no explanation as to what was going on. I’ve left for the day to handle business with my family and later that day I received a call from Angie stating that th... read more
Never Again, the Motel 6 Franchises are Notorious for holding on tight to their bottom line, and Care Less for Customer Service. I will Never Ever Recommend this Motel 6 to Family Member's nor Friends. This Property Manager Juana is Definitely a Company Person who practices Hold Tight To The Bottom Line, and CARE LESS of her customer's. Nordstrom's will refund or exchange broken or defective shoes year's down the road, Juana is more likely to throw the shoes at you as she is throwing you out the door. For Example, I arrive a... read more
Dirty and bathrooms in bad shape. Leaking faucets. Old carpets. Amenities have to be ordered and front desk was reluctant to send it up because she was busy
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered in your room and that our staff was unable to accommodate your requests. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams to fix the problems you mentioned. We have also shared your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincere... read more
I didn’t like the wait time. I had made previous reservation prior to showing up. I had to wait over 45 minutes just to check in.
Business response:
Thank you for your review. We apologize for the trouble you had at the time of check-in. Please be assured that we have discussed your feedback with our front desk team to make sure future guest do not encounter the same issue. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Noisey 1st floor extremely noisy. Upstairs unit stomping on the floor through out the night and day. Dogs barking in hallways, people talking laughing all hours. Night clerk 1st night rectified situation immediately but continued the next day. Dog poop along the walkway on the entry.
Business response:
Sandy, thank you for being our recent guest and for sharing your experience.We apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all thosein the immediate vicinity.We are also sorry for the cleanliness issues you encountered. Your feedback will be shared with the appropriate team for review and action. We are sorry you had an uncomfortable stay and hope you will give us a chance to serve you... read more
There are some guests using marijuana on the property!!!!
Business response:
Thank you for letting us know of the issues with your stay, and please accept our apology on behalf of other guests smoking. Our policy allows smoking in certain areas, and we understand if this frustrated you and negatively impacted your experience. We wish we would have been given the opportunity to make it up to you before your departure and we hope that you will give us another chance to restore your faith in us. Sincerely, Hotel Management
Ac did not work on a really hot 95 degree day. We called to let them know they said there’s nothing they can do till tomorrow at check out to let them know so they can fix !! Disappointed paid a good amount for this hotel for the bad service!! Was so hot all night ! The bed every time I’ll move it will make so much noise !
Business response:
Jess, thank you for choosing us. We are sorry for the maintenance issue you had and that our staff was unable to resolve it to your satisfaction while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the appropriate team to ensure this never happens again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.