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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Shower has no water pressure The only thing that was worth the review was the shower. Horrible water pressure and lack of hot water it was like warm at best. Couldn’t even wash off the soap due to lack of water pressure. Could of done better with a garden hose.
Business response:
Justin, thank you for being our guest. We sincerely apologize for the inconvenience you had with the shower in your bathroom. Your feedback has been discussed with the maintenance team for review and action. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Much improvement needed Check-in took 20 minutes, as they over booked double bed rooms and were literally ready to give people two rooms to accommodate beds, as if the beds were the problem, most parents aren’t going to have their small children staying in a room by themselves. That wasn’t my issue, I just don’t see why a hotel would use double beds instead of queens in rooms of that size. Regardless, the beds are comfortable and the AC was perfect. Elevator needs a serious service, thought we were stuck when the elevator bo... read more
Business response:
David, thank you for being our guest. We apologize for the reservation issue and the inconvenience experienced with the elevator. Please be assured that we're investigating about the matter regarding and are taking appropriate steps to ensure such an incident does not repeat in the future. We have also discussed your feedback with our maintenance team regarding the elevator for review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Dirty. Dogs everywhere and currently reconstruction. Breakfast sucked
Business response:
Thank you for being our guest. We are very sorry for the issues you went through due to the on-going construction. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. Please revisit us so we can make it up to you. Sincerely, Hotel Management
We were not told at check-in that there would not be any maid service for our overnight stay-we came back after 16 hours to a dirty room, dirty towels and an unmade bed. We were very disappointed-no hair dryer in the room. Fortunately I brought my own-
Business response:
Thank you for sharing your feedback. We are sorry our hotel policies were not explained to you upon arrival and regret the inconvenience caused. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, amenities such as toiletries and other items such as hairdryer are kept at the front desk and are complimentary. We hope to have another opportuni... read more
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thomas, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Loud and poor service Service was awful and rude. It felt low income and unsay. (They would not accept money!) I was told upon my registration online I could pay when I got there.
Business response:
Donald, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to o... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,328 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is open now. It will close at 6:00 p.m.