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Extended Stay America - Los Angeles - Chino Valley
- Hotels
- Chino, CA
About this business
Location details
4325 Corporate Center Ave., Chino, CA, 91710, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We booked for the weekend and we didn’t enjoy the breakfast it was only small baagof blueberry muffins and coffee. My wife and I didn’t drink coffee .THAT WAS NOT BREAKFAST AT ALL EVEN THOUGH THEY ADVERTISED IT WHEN I BOOKED THE ROOM. May wife and I had to due our own service like getting our own towels blankets from the office no room service at all we had to service our self s ants in our room and shower Upon arrival front desk lady didn’t know what side our room was at. Ivan who gave me all the clean blankets and towels w... read more
Business response:
Dear Jose, We appreciate you being our guest and leaving your valuable comments. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for the property. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We also apologize for any service issues during your stay with us. Thank you for bringing your concerns to our attentio... read more
This stay was the worst hotel I have ever stayed at. I requested a downstairs room because I have a service dog and we needed to be close to outside because of my medical condition. There were none available, so we were put on the third floor at the end of the hall. We went to the elevator, and it was full. It appeared people were moving in. They used all the loading carts, so none were available. After stepping onto the elevator, the smell was horrendous. The elevator was very dirty. The instance we got off the elevator the... read more
Business response:
Dear Linda, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
NOT GOOD
Business response:
Dear KEVIN, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed that we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit. Sincerely,Hotel Management
Wasn’t like it shows in pictures
Business response:
Dear Josefina, We apologize that your experience did not meet your expectations based on the pictures. We strive to accurately represent our accommodations online, and we regret any discrepancies you encountered. Your feedback is valuable, and we will review our online content to ensure it reflects the current state of our property. We appreciate your understanding and hope for the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
Property was dirty and not at all taken care of. Staff were unfriendly and the rooms were gross. Walls were thin and could hear everything. Breakfast was a joke just a stupid mufffin, granola bar and instant coffee. I will never stay here again. I ended up leaving early and got a new hotel room.
Business response:
Dear Amanda, Thank you for taking the time to review your stay with us. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a beautiful experience. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to... read more
My family was very disappointed in our stay. The keys stopped working on our room once a day and constantly had to be asked to be reset. The staff barely confirmed it was our room before giving a new key. The room/hotel conditions were barely acceptable, not taken care of over time. The pillows were 1/2 inch thick, the toilet and chair were broken. The side door to the hotel didn't take a card one time in a week. I asked for extra pillows, blanket for my son, roll away bed or towels and all were denied because they didn't ha... read more
Business response:
Dear Julie, Thank you for reviewing our hotel. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We assure you we are working hard to improve, and w... read more
Hotel needs upgrades .
Business response:
Dear Syda, Thank you for your feedback. We appreciate your honest input and understand your concerns regarding the need for upgrades. Please know that we are committed to improving our facilities to enhance our guest's experience. Your comments will be taken into consideration. We hope to have the opportunity to welcome you back and provide a more comfortable stay.Sincerely,Hotel Management
Uncomfortable beds, pillows, and overall experience.
Business response:
Dear Jesse, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a cozy stay and a restful night’s sleep, so we are sorry that you found your bed uncomfortable. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will ha... read more
Frequently asked questions about Extended Stay America - Los Angeles - Chino Valley
How is Extended Stay America - Los Angeles - Chino Valley rated?
Extended Stay America - Los Angeles - Chino Valley has a 3.7 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Chino Valley open?
Extended Stay America - Los Angeles - Chino Valley is closed now. It will open tomorrow at 9:00 a.m.