This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible customer service The lady at the front desk initially said to leave cuz she can not check us in due to the time she swore it was (12 a.m) but me and my boyfriend made her acknowledge that it was actually 11 p.m then she switched her story to she’s new and doesn’t know how to check people in “her bad”
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We apologize for the type of service delivered by our staff at the front desk during your check-in. Your feedback will be shared with our team to ensure we meet the high standards you should expect from us every time you visit. We are committed to making sure we avoid repeating what you experienced. Thank you again for your candid feedback.Sincerely,Hotel Management
Flophouse for near homeless Needed to contact lobby manager severs times due to noise of adjoining room. Needed to place a towel under door to avoid smell of marijuana smoke from outside the door. Upon leaving at 6:30am, lobby doors locked no one in site!
Business response:
Dear Ernest, Please accept our apologies for not meeting your expectations. We strive to provide a seamless experience for our guests with outstanding services and accommodations. Therefore, we regret the disturbances you encountered and the lack of responsiveness from our staff. We will review your concerns with the appropriate individuals to ensure a more satisfying experience for future guests. We hope you will consider revisiting us to enjoy our hotel to the fullest next time you return to our areaSincerely, Hotel Manage... read more
Don't stay if you can help it. The room was dirty. I alerted the front desk. When I came back, the table was kinda dirty. No elevator. If you're staying on the 2nd floor and you have a heavy suitcase, you're out of luck. When I was there, it rained, the hallway was slippery and I slipped and fell.
Business response:
Dear Harjanto, Thank you for taking the time to post a review of our hotel. Our guests' comfort is always our top priority; therefore, we apologize for not properly servicing your room. We also regret that the lack of elevator service on our second floor was an inconvenience. Whenever possible, we are happy to provide you with a first-floor room when making your reservation. All of our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on ... read more
My room was disgusting. As soon as I opened my door I got a strong smell of cigarettes. There was splashes of food on the fridge. The sheets didn’t seem clean. There was even a stain on the sheets that looked like blood. I had to spray Lysol to get rid of the smell and wipe everything down with disinfectant wipes. I even checked the room to make sure there wasn’t any bed bugs because I wasn’t sure.
Business response:
Dear Oscar, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We will address this issue adequately to ensure it is not repeated. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city.Sincerely,Hotel Management
First time at extended stay facility. Check in staff was okay but check out staff did not respond to morning greeting. She asked for the keys to room. Found out at check in that if we needed new sheets and towels, that soiled sheets/towels have to be returned by us and then clean ones will be issued. This facility is very old and the carpet needs to be removed and replaced. I believe the musty smell and dust was in the carpet. I will never recommend this facility to anyone. My brother has mobility issues and the room was on ... read more
Business response:
Dear MARGUERITE, Thank you for sharing your valuable feedback. We strive to provide clean and exceptional services in all aspects, and we sincerely apologize that this was not your experience. It is always our intention to please our guests, and we appreciate you taking the time to point out the areas where we can improve. We have shared your concerns with the appropriate staff to ensure our future guests do not encounter similar issues. Once again, we thank you for your patience. We hope you revisit us so we can restore you... read more
AC did not work well. Heating was prepared at all.
Business response:
Dear Megumi, thank you for connecting with us and sharing your experience. We are sorry for the inconvenience you had during your stay. We also want to apologize for the frustrating issues you encountered with the air unit. We appreciate the detailed information so we may have this addressed right away. Thank you for letting us know, and we hope you will revisit us so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.