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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On check in we requested two queen beds, we got one King. We were just too tired to change the room so we just dealt with it.
Business response:
Dear Jud, thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and we hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management
no staff, toilet was clogged, just completely disappointed. still haven't received my deposit. I don't recommend this place or will I ever stay there.
Business response:
Dear Yolanda, we apologize for the maintenance issues you experienced during your recent stay. Please also accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Please don't hesitate to contact us at the hotel for any further queries. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
電話が壊れていたので、まったく声が聞こえなかった。フロントに伝えても「ちゃんと君の声は聞こえてたよ。」と言われて、電話は機能しているんだということを主張されて、何にも対応してもらえなかった。電話が使えなくて困った。
Business response:
Dear Masahiko, thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for [customize] while you were here. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Sincerely, Hotel Management
I check in and went to the room. I was tire and it was so cold in the room, so I turned the air off and jumped in the shower, when came out of the bathroom and couldn’t figure out what that horrible odor was, then I looked around and the was dog pee on the floor underneath the table, I called the office and expressed my concerns. The young lady rudely said “well I gave you and upgrade from a Queen to a King (in which I didn’t request) and I don’t have any other rooms available, you will have to change your room tomorrow. I a... read more
Desagradable Terrible no tenían la Habitación disponible y me dieron otra que estaba completamente sucia tuve que esperar para que me dieran otra no estoy conforme el servicio de la recepción fue amable lo único que no son responsables con la reservaciones
Business response:
Dear Consuelo, we are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back. Sincerely, Hotel Management
Worse hotel ever!!!! I have been to this Hotel in different locations, and I am shocked at how horrible this location 📍 is. I have read other reviews from two months ago, and it seems like nothing has been improved. We arrived to the area that was surrounded by trash and dirt. There was No upkeep of the property. We walked into the room it smelled of marijuana. The mattress on the sofa bed was dirty. The kitchenette was not supplied with pots, pans, or dishes. The room was not clean. The floor was dirty, and the stopper for... read more
Business response:
Dear Farrah, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again and that the rooms are thoroughly inspected before allocating them. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerel... read more
Worst experience ever. We arrived at the hotel at 1:30AM after a delayed flight. Once we were in the lobby we were told we couldn’t check in due to an audit the computer was running and it would be 15 minutes. We waited in the lobby until 4:30AM to get a room. We couldn’t even cancel the reservation. We couldn’t even book another hotel at that hour on Hotels.com.
Business response:
Dear JIM, we are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.