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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen area has items from the 80s. No culinary items-had to ask for at the front desk. ‘Clean towels’ had hair on them. property was overfilled and right out side my room entrance. I was not impressed and will not go back.
Business response:
Harriet, thank you for taking the time to post your feedback. We are sorry for not meeting all of your expectations and for the inconvenience you had while here. We value all of your comments as we are always looking for ways to improve and enhance our guests' experience. We hope you will change your mind and give us another chance to regain your trust. Sincerely, Hotel Management
DISGUSTING I would not recommend this place to my worst enemy. Stains everywhere. 3 hour wait for clean towels. Rude employee's asking if i was handicapped because i didnt walk dpwn to get towels THEY said THEY were bringing to me. Overall this place is a 💩 hole. Dont ever go here. Even for a layover.
Business response:
Vincent, thank you for choosing to stay at our hotel, and we hope you will accept our apologies for not meeting your expectations. We make every effort to provide clean, comfortable accommodations and excellent service, so we regret any issues you experienced. We hope you will consider giving us another chance to provide you with the stay you should always expect from us. Sincerely, Hotel Management
I.liked the cozy room, it was clean. I liked the fridge, iron an.ironing board. I did not like the desk.person Lisa, she was rude, unprofessional, did not honor our 3rd party booking, promised me towels that I never got, she is the worst person Ive ever dealt with there. Everyone else was pleasing. She created a situation by saying how we paid basically calling me a liar. She showed bias an.disrespect, because of her, our experience was very disappointing, when we are good people, but, treated as street people, we never had ... read more
Business response:
Paul, thank you for staying at our hotel. We apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. It was a pleasure having you as our guest, and we hope you will revisit when you are back in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.