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Extended Stay America - Los Angeles - LAX Airport - El Segundo
- Hotels
- El Segundo, CA
About this business
Location details
1910 E. Mariposa Ave., El Segundo, CA, 90245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
le réfrigérateur et le libre service à côté. on nous a mis dans le bâtiment C entre 2 locataires à plein temps. L'un a des chiens
Business response:
Rey, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad,bad,bad. We arrived in Los Angeles just in time to get to the concert we were there for. Afterward, we went and ate and by the time we got to the hotel, it was after midnight. I was told too late to check in. I told I have never had that problem before. She said that is always every hotel rules. I told her every hotel (Hilton, etc.) I have been to, check in 3pm to 5am. Needless to say, she was rude. Customer service needs improvement. The room, dirty rugs.
Business response:
Daphne, thank you for your review. We are sorry for the inconvenience you had upon arrival. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Fiasco and Messy Overbooked. They moved me to the Extended Stay in Torrence and when I arrived it was also overbooked for the first night of my stay. I had to pay to stay at a best western that was nextdoor. The second night was not overbooked so i stayed at Extended Stay. Facility is a flashback to 1995. Everything is old and dated. The entire hotel reeks of cigarette smoke. My stay was comped since I had to pay out of pocket for the night at Best Western, but that doesnt compensate me for the anxiety I endured.
Business response:
Tina, thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ens... read more
We had a late check in, we couldn't access the lobby, the door plate buzzed but didn't open the door, I called the Libby no one answered, outside the lobby was a phone to directly contact the person on duty, the phone to call the Lobby was broken. The person who was part of the housekeeping crew saw us and got the person who was supposed to be available. That lady was yelling at me to push the broken plate to open the door, she finally flung the door open then she tells me that they gave my room away and my card was already ... read more
Business response:
Thank you for your review. We are sorry for any frustrations you experienced with our associates. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. We hope to welcome you back soon. Sincerely, Hotel Management
Smell like someone just smoke a cigarette for a non smoking room.🙁
Business response:
Thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the non-smoking room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
The room was overpriced. The carpet needed to be replaced because it smelled dirty. The room smelled like cigarettes. The Air Conditioner was missing so small insects or animals could crawl through the vents from outside of the room. The bathroom was filthy like no one even bothered to clean it. The toilet seat was broken and had one screw to secure it. I bought cleaning supplies because there wasn't a housekeeper there to clean the room. After cleaning the room, the receptionist called and said there was another room. We ha... read more
I stayed here for two nights and their was bedbugs in one room…so I was moved to another room just for that one to have used tissues and a ok’d room key on the counter as if they just made the bed and nothing else… I was very disappointed
Business response:
Yasmeen, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you initially occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Noisy guests in other rooms slamming doors until 3am called front desk they said they would notify people to be quiet did not stop till 3am also several cigarette butts on stairs at what is a smoke free hotel I will never stay there again
Business response:
Bruce, thank you for your review. We apologize for the issues you encountered and regret the inconvenience caused. On rare occasions, we have guests who do not adhere to the property rules concerning noise and smoke, and that can be challenging for all concerned. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - LAX Airport - El Segundo
How is Extended Stay America - Los Angeles - LAX Airport - El Segundo rated?
Extended Stay America - Los Angeles - LAX Airport - El Segundo has a 3.4 star rating with 2,639 reviews.
When is Extended Stay America - Los Angeles - LAX Airport - El Segundo open?
Extended Stay America - Los Angeles - LAX Airport - El Segundo is open now. It will close tomorrow at 12:00 a.m.