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Extended Stay America - Los Angeles - Monrovia
- Hotels
- Monrovia, CA
About this business
Location details
930 S. 5th Ave., 930 S 5th Ave, Monrovia, CA, 91016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dissatisfied Hotel staff friendly but don’t ever stayed in the first floor . People are loud, slamming doors, couldn’t get a goodnight rest.
Business response:
Dear Guest, Thank you for reviewing your stay. We are disappointed to learn that the actions of other guests affected your time with us. We certainly understand the frustrations this caused you and apologize for the inconvenience. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We hope you will consider us for your next visit and allow us the opportunity to better your stay.Sincerely,Hotel Management
The location was great, it is surrounded by many shops and by the freeway. The staircases smell pretty bad. The beds were terrible! 3 of the mattresses sink in pretty badly and gave us terrible back aches!
Business response:
Dear Marlene, We are glad you like our hotel's location. But we are sorry to know your disappointment with the unpleasant smell in the staircase and the uncomfortable bed. We always try to maintain the highest level of hygiene, the best service, and comfortable accommodations so our guests have an exceptional stay. So we apologize this was not your experience. We will address your concern with our respective team so we can be more prepared to meet our guest's expectations in all aspects. We hope to host you again to have a m... read more
I drove from Las Vegas for a festival in town and this place was terrible. Many sketchy characters around and cars in the lot sitting on bricks. I didn’t feel safe as a solo female traveler and ended up driving back home. Don’t recommend at all
Business response:
Dear Jasmine, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Poor service, unclean common areas
Business response:
Dear Harry, Thank you for taking the time to review your stay. We are sorry for the issues you experienced and for not providing the exceptional stay you deserve. Our housekeeping team works hard to keep the area clean. We regret not catching the places you mentioned. Your feedback is valuable to us and has been addressed with our team to ensure we are well-poised to serve you in the future. Please allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Overall not a great place to stay, the sofa bed was not even cleaned hence I could not use it! Found cockroaches everywhere in room which is terrible!
Business response:
Dear Udaya, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you wil... read more
Noisy refrigerator and non-controlable noisy whole building air conditioner constantly turns on and off with a loud thug when it comes to a stop... unable to sleep. Not recommended.
Business response:
Dear Tony, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered with the air conditioning unit and television in your suite. Our maintenance team will be notified; thank you for bringing this to our attention. We hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Monrovia
How is Extended Stay America - Los Angeles - Monrovia rated?
Extended Stay America - Los Angeles - Monrovia has a 3.4 star rating with 2,211 reviews.
When is Extended Stay America - Los Angeles - Monrovia open?
Extended Stay America - Los Angeles - Monrovia is open now. It will close tomorrow at 12:00 a.m.