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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dog Pee Hotel was in a great spot if you’re looking to explore Ontario and surrounding areas. In the heart of the IE. Hotel allows pets and you can tell. Room smelled like dog pee in the carpets. Everything else was clean except for that.
The check in was easy and the girl at the front desk was very helpful. The elevator and hallway was dirty. And the room was clean but I saw in the morning a little cockroach running around the bedroom. A little more effort can be great.
Business response:
Dear Guest, Thank you for taking a moment to recognize our front desk team. We’re glad check-in was smooth and that you received helpful service. That said, we regret the condition of the common areas and the unwanted sightings in your room. Situations like these will be brought to our team’s attention so they can take the proper steps to improve both cleanliness and pest control efforts. We agree that more attention could make a big difference, and we’re committed to doing just that. We hope to have the chance to welcome yo... read more
Rude front desk Front desk clerk was rude and in a personal phone call while tried to check in. We asked a few ?? And either didn’t Answer or was annoyed we asked ?? Beds are really hard hallways had a bad smell. Room was clean
Business response:
Dear Guest, We’re sorry the welcome you received at check-in wasn’t handled with the professionalism you deserved. A courteous and attentive experience at the front desk should never be compromised, and we’re addressing this internally to ensure better service moving forward. While we’re glad your room was clean, we’re also reviewing the condition of the hallways and bedding comfort. We appreciate the opportunity to host you. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit.... read more
Peaceful
Business response:
Dear Guest, Thank you for being our guest at Extended Stay America. We’re glad you found the atmosphere peaceful during your stay. Providing a calm and relaxing environment is a key priority for us, as we understand how important it is for guests to have a restful experience. It’s encouraging to know that this aspect met your expectations. We remain dedicated to maintaining and enhancing this tranquil setting so every visitor can enjoy a comfortable and serene stay. We appreciate your feedback and look forward to your next v... read more
Would stay again
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,295 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.