Extended Stay America - Los Angeles - Ontario Airport

Business response:

Dear Kirsten, Thank you for sharing your wonderful experience with fellow travelers. Our team strives to go above and beyond our guest's expectations by providing impeccable services and comfortable suites. Therefore, we are thrilled your stay was nothing short of exceptional. We will share your compliments with our team to recognize them for a well-done job. We truly enjoyed having you with us at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Rodrigo, We sincerely apologize for the situation you described. We strive to provide a comfortable and clean environment when staying with us; therefore, we regret not meeting these expectations during your stay. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and uphold our brand's high standards. Thank you for bringing this to our attention. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Manag... read more

Business response:

Dear Dena, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management 

Business response:

Dear Marcus, Thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management