Extended Stay America - Los Angeles - Ontario Airport

Business response:

Dear Liza, Thank you for taking the time to provide feedback about your recent visit. We apologize for the inconvenience you experienced with the room's condition and the presence of cigarette smoke. Your comfort is important to us, and we regret that we fell short during your stay. We are addressing these issues to ensure a more pleasant experience for our guests in the future. Your insights are valuable; we appreciate you bringing them to our attention. We hope to have the opportunity to welcome you back for a more satisfy... read more

Business response:

Dear Jennifer, Thank you for your feedback. We are glad you found your room clean and functional, and we appreciate your recommendation for budget travelers. However, we sincerely apologize for the discomfort you experienced during your stay. Your comments are important to us, and we will address this issue to ensure a more pleasant environment for future guests. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management 

Business response:

Dear Hugo, We appreciate you being our guest and sharing your review. We are committed to maintaining a comfortable and pleasant environment for our guests. Therefore, we regret that this was not your experience. Your insights are valued, and we will address this with our team to ensure the well-being and satisfaction of our guests moving forward. We hope you will consider trying us again and allow us the opportunity to show you the seamless visit you deserve. Sincerely, Hotel Management