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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady who checked me in was really cool and got it done.
Business response:
Dear Gabriel, We're thrilled to hear that you had a great check-in experience at Extended Stay America! Our team strives to provide efficient and friendly service to all our guests. Thank you for acknowledging the efforts of our staff member. We appreciate your positive feedback and look forward to hosting you again in the future. Your satisfaction is our priority!Sincerely,Hotel Management
Continually disappointed There seemed to be only one employee so the checkin line took about 30 minutes. While waiting, a guest complained that their room was not cleaned and the employee said he would clean it after checking in the guests. They room out of rooms (for reserved guests) and had to turn people away. The bathroom counter had stains, the hotel smelled like cigarettes, guests were playing loud music, the walls were thin, beds were stiff and freeway loud.
Business response:
Dear Taylor, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Unfortunately, such delays can occur during peak times, as we aim to ensure each guest receives personalized attention. Rest assured, we will address all your concerns appropriately to prevent such occurrences in the future. Your patience is highly appreciated, and we hope you'll consider staying with us again.Sincerely,Hotel Management
The stay was good I did have problems with the room such as the sink in the bathroom had bad plumbing but we made the best of it.
Dirty carpet small bed
Business response:
Dear Elsi, Thank you for choosing us and taking the time to review. We are sorry that the carpet's cleanliness was not up to par. We will address this with our housekeeping team. We also regret if the bed size did not meet your expectations. We appreciate you bringing this to our attention and hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management
Convenient location.
Business response:
Dear Georgia, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hforel Management
It was a good property.
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.