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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors where dirty and the property did not smell clean. No coffee from the time they said they would have coffee. Dryer eat my money and staff didnt help to get it back. Staff didnt know times when pool would be open or closed.
Business response:
Dear Crystal, Thank you for choosing us and sharing your feedback at Extended Stay America. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is of utmost importance to us, and we regret falling short of your expectations. Your concerns regarding cleanliness, amenities, and staff assistance have been duly noted, and we will take immediate steps to address them internally. Your feedback is invaluable as it helps us improve our services for all guests... read more
Not the cleanest Checkin staff were great. The lock on the room wouldn’t open and my key got stuck. Took 20 minutes after checking in to get in the room. Fridge was filled with spoiled food that I had to ask to have someone clean it out. Room smelled for the rest of my stay. Trash was never picked up
Business response:
Dear Marne, Thank you for taking the time to write a review of your stay. We are glad you had a positive experience with our check-in staff. However, we sincerely apologize for the inconvenience you encountered with the room lock and the spoiled food in the fridge. Providing a comfortable and clean environment for our guests is our priority, and we regret that we fell short of your expectations in this regard. Rest assured, we will address these issues with our team to ensure a smoother experience for our guests in the futur... read more
Smell the rooms
Business response:
Dear Jorge, We apologize for any odor you encountered during your stay. Your comfort is important to us, and we take cleanliness seriously. We will address this matter promptly to ensure a more pleasant experience for our guests. We hope you will consider giving us another opportunity to provide you with a much-improved experience. Thank you for bringing it to our attention.Sincerely,Hotel Management
Overnight stay The room spelled of dog and cigarettes mind you it’s a non smoking hotel. The carpet was disgusting and bathroom was not completely clean. the hallway was dark and smelly as well and it seemed like people were actually living there. Overall it felt a bit sketchy and unsafe.
Business response:
Dear Marta, We sincerely apologize for the discomfort you experienced during your stay. Ensuring a clean and comfortable environment for our guests is our priority. We regret any inconvenience caused by the odor and cleanliness issues you encountered. Please know that your feedback is valuable to us, and we will address these concerns promptly with our housekeeping and maintenance teams to prevent recurrence. We understand the importance of feeling safe and secure during your stay, and we are committed to making improvements... read more
浴室一无所有
Business response:
Dear Guest, Thank you for the review. We appreciate your feedback and apologize for the disappointment regarding the bathroom amenities during your stay. Since we are an extended stay, our guests prefer to bring their toiletries. However, these are available at the front desk upon request. We apologize for not communicating this to you during check-in. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more fulfilling experience in the future. Thank you for bringing this to our at... read more
Smelled like cigarettes inside.
Business response:
Dear Marilyn, We apologize for any inconvenience caused by the odor during your stay. Our hotel enforces a strict non-smoking policy in designated areas, and we regret if this was not adhered to. We will share your comments with the housekeeping teams to ensure thorough cleaning. Your comfort is important to us, and we will address this issue promptly. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Facility was unkept inside and out. There was trash scattered around the front of the property and inside was quite dingy. Had to ask front desk to make coffee for the "continental" breakfast both days. The employee appeared annoyed for the request. Night crew was much more pleasant than the other times of day.
Business response:
Dear Melissa, We apologize for the subpar condition of our facility during your stay. Your feedback regarding cleanliness and service is concerning, and we regret any inconvenience caused. Rest assured, we take your comments seriously and will address them promptly with our team to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and value your patronage. Should you choose to stay with us again, please don't hesitate to reach out directly, and we will ensure a smoother and more... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,278 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.