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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great service! Lonnie, Faith and Keven provided excellent customer service during our stay. I dropped my wallet in the parking lot it was turned into the front desk with all of my cards and money inside. I was called by the management to report it was found. It can’t get better than that.
Needs a renovation The front desk staff where amazing, very helpful & patient especially since my card had been stole hours before check-in and was on the phone with bank trying to pay for my stay. Unfortunately my non-smoking room smell so much like cigarette smoke i had to buy fabreez to try and get rid of the smell, the bed sheets & rooms towels also smelled like cigarette smoke. The flooring and carpet where stained not just in the room but the hallway too. I liked that it had a kitchenette and a full size refrigerator.
Business response:
Dear Guest, Thank you for appreciating our front desk team members and for being so specific in evaluating our hotel. We appreciate you letting us know how you feel about our property, as it helps us plan for the future. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. Even though our guest suites are smoke-free, we occasionally encounter violations of this rule and take these incidents seriously. Thank you for bringing this to our attention. We do not take thes... read more
Floors where dirty and the property did not smell clean. No coffee from the time they said they would have coffee. Dryer eat my money and staff didnt help to get it back. Staff didnt know times when pool would be open or closed.
Business response:
Dear Crystal, Thank you for choosing us and sharing your feedback at Extended Stay America. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is of utmost importance to us, and we regret falling short of your expectations. Your concerns regarding cleanliness, amenities, and staff assistance have been duly noted, and we will take immediate steps to address them internally. Your feedback is invaluable as it helps us improve our services for all guests... read more
Not the cleanest Checkin staff were great. The lock on the room wouldn’t open and my key got stuck. Took 20 minutes after checking in to get in the room. Fridge was filled with spoiled food that I had to ask to have someone clean it out. Room smelled for the rest of my stay. Trash was never picked up
Business response:
Dear Marne, Thank you for taking the time to write a review of your stay. We are glad you had a positive experience with our check-in staff. However, we sincerely apologize for the inconvenience you encountered with the room lock and the spoiled food in the fridge. Providing a comfortable and clean environment for our guests is our priority, and we regret that we fell short of your expectations in this regard. Rest assured, we will address these issues with our team to ensure a smoother experience for our guests in the futur... read more
Smell the rooms
Business response:
Dear Jorge, We apologize for any odor you encountered during your stay. Your comfort is important to us, and we take cleanliness seriously. We will address this matter promptly to ensure a more pleasant experience for our guests. We hope you will consider giving us another opportunity to provide you with a much-improved experience. Thank you for bringing it to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.