Extended Stay America - Los Angeles - Ontario Airport

Business response:

Dear Guest,We're grateful for your kind words about our team. It's great to hear that the staff made a positive impression during your stay. We appreciate your suggestions regarding hair dryers and ice machines; these are helpful as we continue to look for ways to improve our facilities. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We're delighted you had such a positive experience with the customer service team. Providing attentive and friendly service is always our goal, and it's wonderful to know they made a great impression. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Blanca,Thank you for the fantastic review of Extended Stay America. We’re thrilled to hear that Amber was able to provide you with excellent service during your stay. It's always our goal to make our guests feel welcomed and well taken care of, and we're so glad to know that she made such a positive impact on your experience. We look forward to your next stay.Sincerely,Hotel Management 

Business response:

Dear Guest,We regret that your experience did not meet expectations. Professionalism and attentiveness are essential, and we apologize if interactions with our team fell short. Additionally, maintaining the property and ensuring housekeeping services are available as expected are priorities, and we will address these concerns internally to make the necessary improvements. Your feedback is appreciated. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sin... read more