Extended Stay America - Los Angeles - Ontario Airport

Business response:

Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're pleased to know you enjoyed the extra space in your room. Having more room to relax and get settled can make a difference, especially when traveling. We hope the overall experience matched the comfort of the accommodations, and we'd love to welcome you again whenever you're in the area. Thanks for choosing to stay with us.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your remarks are shared with the team to work in the areas and improve. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for writing such a kind review about your time at Extended Stay America. We’re happy to hear that our team made such a positive impact on your stay. Providing respectful and caring service is always our priority, and it’s wonderful to know that you felt well taken care of. Your kind words mean a lot to us, and we appreciate you sharing your experience. We look forward to welcoming you back and ensuring another great visit.Sincerely,Hotel Management 

Business response:

Dear Guest,We're grateful for your kind words about our team. It's great to hear that the staff made a positive impression during your stay. We appreciate your suggestions regarding hair dryers and ice machines; these are helpful as we continue to look for ways to improve our facilities. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for the fantastic review of Extended Stay America. We're delighted you had such a positive experience with the customer service team. Providing attentive and friendly service is always our goal, and it's wonderful to know they made a great impression. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for reviewing your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guests, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide a better experience. Thank you! Sincerely,Hotel Management