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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overnight stay The room spelled of dog and cigarettes mind you it’s a non smoking hotel. The carpet was disgusting and bathroom was not completely clean. the hallway was dark and smelly as well and it seemed like people were actually living there. Overall it felt a bit sketchy and unsafe.
Business response:
Dear Marta, We sincerely apologize for the discomfort you experienced during your stay. Ensuring a clean and comfortable environment for our guests is our priority. We regret any inconvenience caused by the odor and cleanliness issues you encountered. Please know that your feedback is valuable to us, and we will address these concerns promptly with our housekeeping and maintenance teams to prevent recurrence. We understand the importance of feeling safe and secure during your stay, and we are committed to making improvements... read more
浴室一无所有
Business response:
Dear Guest, Thank you for the review. We appreciate your feedback and apologize for the disappointment regarding the bathroom amenities during your stay. Since we are an extended stay, our guests prefer to bring their toiletries. However, these are available at the front desk upon request. We apologize for not communicating this to you during check-in. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a more fulfilling experience in the future. Thank you for bringing this to our at... read more
Smelled like cigarettes inside.
Business response:
Dear Marilyn, We apologize for any inconvenience caused by the odor during your stay. Our hotel enforces a strict non-smoking policy in designated areas, and we regret if this was not adhered to. We will share your comments with the housekeeping teams to ensure thorough cleaning. Your comfort is important to us, and we will address this issue promptly. Thank you for bringing it to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Facility was unkept inside and out. There was trash scattered around the front of the property and inside was quite dingy. Had to ask front desk to make coffee for the "continental" breakfast both days. The employee appeared annoyed for the request. Night crew was much more pleasant than the other times of day.
Business response:
Dear Melissa, We apologize for the subpar condition of our facility during your stay. Your feedback regarding cleanliness and service is concerning, and we regret any inconvenience caused. Rest assured, we take your comments seriously and will address them promptly with our team to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and value your patronage. Should you choose to stay with us again, please don't hesitate to reach out directly, and we will ensure a smoother and more... read more
Great
Business response:
Dear Cheri, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words are shared with the entire staff. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon to Extended Stay America.Sincerely,Hotel Management
Very nice property
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.