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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THIRD TIME TRYING TO SUBMIT THIS!! Why do you keep rejecting it? People need to know what they're getting themselves into if they stay here! This place is a health hazard. It's filthy. Infested with cockroaches. We couldn't even shower during our stay because roaches were falling out of the faucet. The hallways smelled like marijuana and cat urine. Homeless people hanging out in the lobby. I'm pretty sure they have more "residents" than guests. Obvious illegal activity going on ...they didn't even try to hide it. This place ... read more
Business response:
Dear SHERRY, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
The place was dirty and it smelled really bad in the hotel , the room was dirty especially the bath tub , torn carpet and a lot of vagrant people hanging around smoking marijuana at the door y’all need security, I will never stay there again or recommend
Business response:
Dear Ricardo, Please accept our apologies for not providing the impeccable accommodations you should have received, and for any inconvenience this caused. We have discussed these concerns with our team to ensure these issues are not repeated. If you should have any problems during a future stay, please know our front desk is always available and happy to help resolve any issues while you are here. We would love to provide you with the flawless stay you deserve.Sincerely,Hotel Management
There was roaches in my room, the people that were staying there or hung around there tried to sell us Marijuana. The people on top of us stomped all day and night. People ran through the halls. All appliances and room need a major upgrade. Its a non smoking hotel but the halls smell like cigarettes. There was trash all throughout the hallways and elevator. Do not recommend staying here at all.
Business response:
Dear Tanay, We strive to ensure our guests have an exceptional visit during their travels, and we apologize that we did not meet these expectations for you. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. In the future, please know our front desk is staffed around the clock and is always happy to handle anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you again on your next visit.Sincerely,Hotel... read more
This is a HORRIBLE hotel! It needs to be torn down. From the outside it looks fine but once you step inside, you'll regret making the reservation. We cancelled and moved to a hotel next door that was the same price and so clean. Such a disappointment!!
Business response:
Dear Michael, Thank you for visiting us and for your valuable feedback. Our goal is to provide every guest with exceptionally clean and comfortable accommodations. Thus, we are very sorry that this was not your impression. We assure you that your feedback has been duly noted, and our housekeeping and maintenance teams will do their best to keep our hotel clean, comfortable, and fresh at all times. We hope you will give us another chance to provide you with the outstanding experience you deserve on your next visit.Sincerely, ... read more
Zero Uncleaned, used towels folded and garabage all over and no faucet works, I want my refund and no break fast and no front desk person in morning. No shampoo and no dishware
Business response:
Dear Guest, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. Please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate circumstance will not prevent you from staying with us aga... read more
It smelled like weed and cigarettes, was dirty, had loud music after midnight, and ran out of coffee in the morning. Do not stay here.
Business response:
Dear phillip, We thank you for your recent stay and for taking the time to post your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back f... read more
My 20-year old daughter who is well traveled stayed there with her friend because their flight was cancelled. They said that, although the desk and security employees tried to make them feel safe, they did not. They said they heard people fighting and just wanted to lock themselves in the room.
Business response:
Dear Jennifer, Please accept our sincere apologies for the issues your daughter and her friend experienced while staying with us. We take the safety of our guests very seriously, so we are sorry for what transpired during their stay. On rare occasions, we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We regret not being able to resolve this immediately. We have shared your concerns with our team and will take necessary... read more
The room we were checked into was absolutely HORRID! Smashed two roaches when we walked in and saw one on the headboard of the bed and said, “NOPE!”. The carpet looked like it was stained all over and hadn’t been cleaned or bleached - Room 351 just needs to be completed recarpeted or maybe burned down…? The shower had mold around the tub, the bed skirt was dragging on the floor, and the kitchen counter had coffee stains. Don’t even get me started on the hallways that are littered with dog feces, old French fries, and other d... read more
Business response:
Dear Guest, Thank you for taking the time to review your stay. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.