This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Trash stinky
Business response:
Dear Umedjon, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and comfortable environment. However, we apologize for falling short and regret that this issue compromised your stay. We hope you will allow us another opportunity so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
Roaches and smelly A roach fell out of the door when I opened the room. Checked out right away and Hotels.com moved me to a different hotel. The hotel also smelled of mold and cigarettes. Staff was friendly and apologized for the issued.
Business response:
Dear Joanna, We are sad about not meeting your expectations of a clean place on this visit. Our rooms are treated regularly and deep cleaned as a precaution. Please allow us to discuss this with our housekeeping and pest control team to review, take action, and ensure they are not repeated. Considering this a rare incident, we encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management
I never have so bad experience like in this place , is really bad nasty smell. I never come back.
Business response:
Dear Alan, Thank you for staying with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We appreciate you bringing this issue to our attention, and we will share this appropriately with our team. We appreciate your feedback and wish you all the best for your future travels.Sincerely,Hotel Management
What? Where am I? First and only good was the price.or was it? When i first arrived, no one was at the front desk for at least 15min. Checkin was alittle timely. I GUESS the owners of the place cant pay domeone to keep the ground, presentable,clean either grow grass or drout friendly plant. Trash is thruout the ground. I went out in the evening to my car coming back in my key didnt open my door for a few frustrating minutes it finally unlocked. The next morning about 630. I had gone outsideto my car. Coming back inmy clean w... read more
Business response:
Dear Guest, Thank you for your comments about your recent stay. We are sorry if our staff was not as attentive as they should be, and we shall discuss this with the team, as this negligence is not appreciated. It would have been better if we had the opportunity to address your concerns while you were still here. Our maintenance team is already at work to check all the rooms' keys and locks. Please give us another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sin... read more
Smelled disgusting like animal urine in the entire building
Business response:
Dear Patricia, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our long-term guest stays so the suites will be allergen-free and fresh smelling for our guests. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit the city.Sincerely,Hotel Management
Scary place
Business response:
Dear Linda, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve and leave you with a much better impression.Sincerely,Hotel Management
Never again- sorry but not sorry The front of the building is not kept up. Dog poop on sidewalks not picked up. A police chase ended when a man ran into hotel. We had to wait outside for a while. Nobody front desk asked us if we were ok. Place is not for a family only for dogs. Prostitution was seen. Bad experience
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
This is the worst hotel ever, durty, roaches, mosquitos in the room, register staff had duty linen on the counter. I am reporting this to the health department and am requesting my money back. I have photos of all these. I will never stay here again.
Business response:
Dear Betty, Thank you for being our guest. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. If we can be of assistance, please do not hesitate to reach out to us. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.