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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Review It was extremely dirty, run down and it smelled so bad. Like an old apartment complex.
Business response:
Dear Alyssa, we are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our goal is to provide an exceptional stay for our guests with comfortable accommodations. We have shared your feedback with our housekeeping team, so these issues do not happen again. We look forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Sincerely, Hotel Management
My stay was very disappointing to say the least. When you walk in the lobby looks terrible and need of a serious makeover. I go to my room same thing, carpet is dirty with stains all over the place. I go in my room, same thing, carpet need replacing. Furniture scratched up. The ceiling is from the 70's.. i could not get upgrade to King size. I am not an habitual complainer, but this hotel was bad
Business response:
Allan, thank you for choosing to stay with us. We are disappointed you were not satisfied with the condition of our hotel. Please be assured we will share your comments with the appropriate individuals as we are continually striving to ensure a perfect visit for every guest. We hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management
Disappointing Stay Hotel very dated. Hairs found on bed sheets, body odor in room, mold spots in bathroom, broken window screen, no kitchen utensils, coffee and only one chair at table. Desk staff was very good and that was the only positive.
Business response:
Dear guest, thank you for the review of your stay with us. We apologize for the maintenance and cleanliness issues you had in your suite. You have our assurance that these concerns will be addressed with the appropriate individuals. We are also sorry for your disappointment with the condition of our property. We value your comment and have taken note of it. Additionally, we would also like to share that, in-room amenities like coffee machines, etc are available at the front desk, and we regret that you were not aware of this... read more
Poor customer service, dirty, noisy.
Business response:
Gary, thank you for taking the time to evaluate our hotel. We regret the noise disturbance and apologize for the inconvenience you experienced due to the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take the necessary steps to ensure we are more consistent in our service delivery. We hope you will return so we can provide you with t... read more
Stayed here many times this time I was disappointed rented 2 rooms one smelled like fried fish and the other had no hot water, homeless people were trying to get inside the building everytime someone opened the door to the parking lot. I will not stay here in the future nor do I recommend anyone to stay here
Business response:
Mia, thank you for choosing to stay with us. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your f... read more
Terrible
Business response:
Jimmy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.