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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful in all ways. This hotel was filthy, smelly, sketchy, with an awful bed and a rude staff. Never ever again.
Business response:
Dear Matthew, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
When I got to the property there was no one at the front desk it said they would be back at 7:35pm. So I left and came back and still no one there. So I waited until like almost 8pm and finally the girl was there. She didn’t apologize for the wait or anything. Once I got in the room the bed seemed like a double instead of a queen which being it was two people sleeping it in was very uncomfortable.
Business response:
Dear Dwaynisha, please accept our apologies and assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Hotel por fuera bonito pero por dentro muy mal El baño estaba susio la carpeta en los pacillos tenía mal holor las llaves de la puerta no trabajaban para entrar al cuarto tuve que ir a recepción cuatro veces y no resolvieron el problema tuvieron que usar un aparato electrónico para abrir la puerta no avía agua fría en el lavamanos en el baño no cafetera para café como en hotros hoteles que me e hospedado en este lugar no me vuelvo a quedar el control de la Tv no tenia la tapadera y cada vez tenia que ponerle las baterías par... read more
Business response:
Dear Heriberto, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly clean and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
Wouldn’t recommend There was strong smells of marijuana in the hallway. People hanging out in the hallway and lobby. Not a family friendly hotel.
Business response:
Dear Mahoganie, we always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve. Sincerely, Hotel Management
Terrible place, the smell, the bathroom in a really bad shape, fridge was not working, towels with others people hair, the bed really dirty, well not the place to spend vacations.
Business response:
Dear Rogelio, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Dirty inside and out, the floors in the room were sticky and the "kitchen" was in rough shape. With so many options in the area I definitely would NOT stay here again.
Business response:
Dear Chad, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Will never stay here again, room was dirty. Wet towels and used soap. Smelled, floor was sticky, lobby was dirty, pool closed,
Business response:
Dear Wendy, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without i... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.